Received text twice

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Level 1

8 points

Received text twice

My mother in laws phone, which she got from me. iPhone 8 Plus, is getting every text message from someone else twice. She also has told me she is unable to send emojis gifs and having problem taking pictures. Any ideas what this could be? OR if a factory reset would fix this?

iPhone 8 Plus, iOS 11.1

Posted on Nov 19, 2017 11:01 AM

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Answer 1

brenden dv

Community Specialist

Nov 20, 2017 7:44 AM in response to ChartRed

Greetings ChartRed,

Thank you for using Apple Support Communities. It seems like they are receiving text messages twice. This can be caused by a setting in the Messages notifications. If you go to Settings > Notifications > Messages > scroll down until you see Repeat Alerts. You can change it to Never or a number of times.

If they are not able to send messages, I would recommend you read this article and use it to help troubleshoot the issue.
If you can't send or receive messages on your iPhone, iPad, or iPod touch

Depending on what problem they are having taking pictures, I would recommend you read this article and use it to help troubleshoot the issue.
Get help with the camera on your iPhone, iPad, or iPod touch

Take care.

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