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MacBook Air 5GHz WiFi

Hello,

I have been having a particular issue with my WiFi network that prevents me from joining a 5GHz WiFi network. My router supports 2.4GHz and 5GHz, but I have only been able to join the 2.4GHz one.

The 5GHz network occasionally appears on my list of networks, but when I try to join it and enter the correct password, a popup shows up telling me that it couldn't be joined. I go back to 2.4GHz and I can access the internet and everything else is OK. My iPhone 5 (iOS 10.3.3) can join the 5GHz network and everything functions on that.

Is this a compatibility issue? Does this MacBook even support it or is there something else wrong?

Responses greatly appreciated.

I'll just chuck the Wi-Fi adapter section from System information here:

Software Versions:


CoreWLAN: 11.0 (1200.31)


CoreWLANKit: 12.0 (1200.31)


Menu Extra: 12.0 (1200.47)


System Information: 12.0 (1200.3)


IO80211 Family: 12.0 (1200.12.2)


Diagnostics: 7.0 (700.5)


AirPort Utility: 6.3.7 (637.6)


Interfaces:

en0:


Card Type: AirPort Extreme
(0x14E4, 0xE9)


Firmware Version: Broadcom BCM43xx 1.0 (7.21.171.131.1a1)


MAC Address: i think I'll leave this out


Locale: APAC


Country Code: X1


Supported PHY Modes: 802.11 a/b/g/n


Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 36, 40, 44, 48, 52, 56, 60, 64, 149, 153, 157, 161, 165


Wake On Wireless: Supported


AirDrop: Supported


AirDrop Channel: 149


Status: Connected

MacBook Air, macOS Sierra (10.12.6), MacBook Air 11" (mid-2012)

Posted on Nov 21, 2017 4:17 AM

Reply
Question marked as Best reply

Posted on Nov 21, 2017 5:01 PM

Greetings, JBCoomby.

I see that your MacBook Air won't connect with your router's 5GHz Wi-Fi network where your iPhone 5 has no problem. I'm happy to help.

AirPort: Unable to join a Wi-Fi network with hidden SSID (Wi-Fi network name) -- Even though the title of this article may not be exactly correct, review the information to see if any of it applies to your situation.


Check for Wi-Fi issues using your Mac -- Since your MacBook Air should be able to connect with the 5GHz network, use Wireless Diagnostics to help pinpoint the problem.


Let me know how that goes.


Take care!

1 reply
Question marked as Best reply

Nov 21, 2017 5:01 PM in response to JBCoomby

Greetings, JBCoomby.

I see that your MacBook Air won't connect with your router's 5GHz Wi-Fi network where your iPhone 5 has no problem. I'm happy to help.

AirPort: Unable to join a Wi-Fi network with hidden SSID (Wi-Fi network name) -- Even though the title of this article may not be exactly correct, review the information to see if any of it applies to your situation.


Check for Wi-Fi issues using your Mac -- Since your MacBook Air should be able to connect with the 5GHz network, use Wireless Diagnostics to help pinpoint the problem.


Let me know how that goes.


Take care!

MacBook Air 5GHz WiFi

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