Why don’t the notification bubbles expand to fit text?

Question

Why don’t the notification bubbles expand to fit text?

Since my recent update to iOS11, notifications on my iPhone 6S+ look terrible. The semi-transparent background bubbles behind the text don’t seem to be adjusting to the height necessary for the character count (and the character count isn’t reduced—the words just fall off the bottom of the bubble so you can’t read anything past the first line). Why is this happening? How can it be fixed?

Posted on Nov 21, 2017 10:05 PM

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Answer 1

Top-ranking reply

xl3

Level 1

4 points

Jan 14, 2018 5:11 AM in response to Minnesnowta Girl

Definitely a bug. I experienced same issue using multiple versions of iOS 11, including 11.2.2, affecting notifications on locked and unlocked screen. Finding no solution on the net, I tried turning off notification preview (go to Settings > Notifications) which was set to Always, rebooted phone. I removed all notifications and turned preview back on (Always). Issue appears to have been fixed. If it works, a much better solution than reinstalling iOS and setting up as new...

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Answer 2

Jan 30, 2018 12:50 PM in response to xl3

Thanks for the solution. This worked for me although I didn’t have to reboot. I just changed notification preview settings from always to never. Exited settings, confirmed no previews with a swipe. Then back into notification preview settings and changed it back to always. Cleared up the issue. We will see how long it lasts.

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Answer 3

Teddy_B

Community Specialist

Nov 22, 2017 12:58 PM in response to Minnesnowta Girl

Hello Minnesnowta Girl,

Thank you for using Apple Support Communities. It's my understanding that the text for notifications doesn't appear as expected. I can surely see the notifications could be hard to read. I'm happy to help.

If you haven't already, restart your iPhone. Restarting can resolve many unexpected behaviors.
Restart your iPhone, iPad, or iPod touch

If the issue persists, reinstall iOS with iTunes. This can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Please let us know if the issue continues. Be sure to include any other troubleshooting steps you may have tried.

Have a great day!

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Answer 4

KapMa2

Level 1

4 points

Jan 12, 2018 8:08 AM in response to Minnesnowta Girl

I had this same issue on my iPhone 7 since iOS 11 released. The Apple employee had no idea how to fix it so I upgraded to iPhone 8. He told me that if it still occurred on the new phone, to erase it and set it up as a new phone, as opposed to restoring from a backup, as there may be some bugs in the backup. I had the same issue on my iPhone 8 right away, so I erased and set it up as a new phone (which ***** because you lose all of your text messages). The issue went away...for about a week. I just started having the same issue.

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Answer 5

Jan 2, 2018 8:09 PM in response to Teddy_B

This is a bug. Telling someone to reinstall is. It going to fix the problem. I bought my phone brand new with latest update and it does this.

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Answer 6

bpdp379

Level 1

4 points

Jan 8, 2018 11:26 AM in response to Teddy_B

I have had same issues since IOS 11 came out. Each new version has been no help.

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