my iPhone 6 has a problem with touch sensitivity. It has lost the touch completely even after changing the screen. could you help and un lock the phone?

the problem started immediately i updated to ios 11.1.1

Details of the phone are as follows: -

Version: 11.0.1

Model: MG472B/A

Serial Number: C39NFHKWG5MN

IMEI: 35 206906 567094 4

ICCDID: 89254021024051459255

MEID: 35206906567094

Modern Firmware: 6.17.00

iPhone 6, iOS 11.0.1, Serial Number: C39NFHKWG5MN,

Posted on Nov 21, 2017 9:43 PM

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Posted on Nov 21, 2017 9:49 PM

Hi, I believe your iPhone 6 suffers from whats known as the "Touch Disease". It effects the first generation 6 and 6 plus's. Basically the phone frame was too weak, and over time it got bent back and forth, putting pressure on the logic board, and unfortunately causing the Touch IC to separate from its contacts.


I believe Apple will fix/replace it for a fee.

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Question marked as Top-ranking reply

Nov 21, 2017 9:49 PM in response to oscarfromnairobi

Hi, I believe your iPhone 6 suffers from whats known as the "Touch Disease". It effects the first generation 6 and 6 plus's. Basically the phone frame was too weak, and over time it got bent back and forth, putting pressure on the logic board, and unfortunately causing the Touch IC to separate from its contacts.


I believe Apple will fix/replace it for a fee.

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my iPhone 6 has a problem with touch sensitivity. It has lost the touch completely even after changing the screen. could you help and un lock the phone?

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