Safari page opening error from specific email links, after High Sierra Update

I get an error from Safari shortly after I updated to High Sierra, everytime I open up email links I receive from a specific website only, this is the error:


User uploaded file


This is a really annoying problem because these pages work on Chrome, I really don't want to have to use Chrome. I downloaded EtreCheck and these are my results:


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-22 07:00:02

Download EtreCheck from https://etrecheck.com

Runtime: 2:26

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.


Problem: No problem - just checking


Hardware Information:

MacBook Pro (17-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 (i7-2760QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 56

iCloud Quota: 7.07 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 1 GB

Color LCD 1920 x 1080

LG TV 1920 x 1080 @ 50 Hz


Disk Information:

Crucial_CT1050MX300SSD1 disk0: (1.05 TB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 1.05 TB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

USB20Bus

hub_device

LaCie Porsche Desktop for Mac

P9233 disk2: (5 TB)

Lacie (disk2s1 - Journaled HFS+) /Volumes/Lacie : 5.00 TB (1.71 TB free)

Brother MFC-J6920DW

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

SSD (disk1s1 - APFS) / [Startup]: 1.05 TB (90.16 GB free)

Physical disk: disk0s2 1.05 TB (90.16 GB free)

(disk1s2) <not mounted> [Preboot]: 1.05 TB

Physical disk: disk0s2 1.05 TB

(disk1s3) <not mounted> [Recovery]: 1.05 TB

Physical disk: disk0s2 1.05 TB

(disk1s4) /private/var/vm [VM]: 1.05 TB

Physical disk: disk0s2 1.05 TB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Configuration files:

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 5


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

One possible adware file found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.epson.esua.launcher.plist

/Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchAgents/com.wyse.MacCompanion.plist

/Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion

Executable not found!

/Library/LaunchDaemons/com.adobe.versioncueCS3.plist

/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

~/Library/Application Support/Steam/SteamApps/steamclean Public

Executable not found!

8 orphan files found. [Clean up]


Kernel Extensions:

/Applications/RemoterFusion.app

[not loaded] com.remoterlabs.driver.soundflower (1.6.7 - SDK 10.10) [Lookup]


/Applications/Rowmote Helper 2.app

[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.2 - SDK 10.11) [Lookup]


/Library/Application Support/.AoboFilter

[loaded] com.ab.kext.webfilternke (2.0 - SDK 10.5) [Lookup]


/Library/Extensions

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.2) [Lookup]

[not loaded] com.LaCie.driver.PXHCD (1.0.11 - SDK 10.6) [Lookup]

[not loaded] com.Seagate.driver.PowSecDriver (4.4.10) [Lookup]

[not loaded] com.ZTE.driver.ZTELTEUSBCDCACMData (ZTELTEDriver_MacV5.0.1) [Lookup]

[not loaded] com.ZTE.driver.ZTELTEUSBMassStorageFilter (ZTELTEDriver_MacV5.0.1) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12) [Lookup]

[not loaded] com.joshuawise.kexts.HoRNDIS (8.0 - SDK 10.6) [Lookup]

[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.7) [Lookup]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2) [Lookup]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.16) [Lookup]

[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Lookup]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Lookup]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Lookup]

[not loaded] com.wdc.driver.USB-64HP (1.0.1) [Lookup]

[not loaded] com.wdc.driver.USBHP (1.0.13) [Lookup]

[not loaded] com.zte.LTEdriver.cdc_ecm_qmi (1.0.2) [Lookup]

[not loaded] com.zte.LTEdriver.cdc_usb_bus (1.0.2) [Lookup]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Lookup]


Startup Items:

FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

Qmaster: Path: /Library/StartupItems/Qmaster

WDMyBookServiceStartupItem: Path: /Library/StartupItems/WDMyBookServiceStartupItem

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 174 Apple tasks

[running] 105 Apple tasks


System Launch Daemons:

[not loaded] 31 Apple tasks

[loaded] 192 Apple tasks

[running] 108 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2014-12-19) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[failed] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2012-10-19) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2016-07-21) [Lookup]

[failed] com.epson.esua.launcher.plist (? 70512568 0 - installed 2016-03-29) [Lookup] - /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent: Executable not found!

[loaded] com.oracle.java.Java-Updater.plist (? 464a7541 72ac4dde - installed 2017-10-21) [Lookup]

[running] com.sierrawireless.SwitchTool.plist (? f4fe8c02 e7773f - installed 2011-05-06) [Lookup]

[failed] com.teamviewer.teamviewer.plist (? 9223e856 0 - installed 2015-04-14) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!

[failed] com.teamviewer.teamviewer_desktop.plist (? efecefe3 0 - installed 2015-04-14) [Lookup] - /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop: Executable not found!

[failed] com.wyse.MacCompanion.plist (? 57406dde 0 - installed 2013-10-30) [Lookup] - /Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion: Executable not found!


Launch Daemons:

[running] com.ab.filter.daemon.plist (? 54113cb 1f367f10 - installed 2013-10-24) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2012-10-19) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[loaded] com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2008-03-04) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-20)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-26)

[failed] com.edb.launchd.postgresql-9.0.plist (? ee152feb 14334795 - installed 2014-02-25) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-16) [Lookup]

[running] com.memeo.WDMemeod.plist (? d0fcb9dc 33a595ee - installed 2010-11-25) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] com.regularrateandrhythm.rowmotehelperaide.plist (Evan Schoenberg, M.D. - installed 2015-01-26) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-03-21) [Lookup]

[failed] com.teamviewer.teamviewer_service.plist (? 52d5a08d 0 - installed 2015-04-14) [Lookup] - /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service: Executable not found!

[running] com.wyse.PocketCloud.plist (Wyse Technology Inc./ - installed 2014-07-22) [Lookup]

[failed] org.ijbswa.privoxy.plist (? 6a985eeb 71ce87b4 - installed 2013-03-09) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2014-11-30) [Lookup]

[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2014-05-20) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[loaded] com.apple.SafariBookmarksSyncer.plist (? ? ? - installed 2009-02-09)

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.spotify.webhelper.plist (Spotify - installed 2013-03-19) [Lookup]

[running] com.unionsoftwareonline.AppMonitor.plist (? e93f14ab 2195749c - installed 2017-11-14) Adware! [Remove/Report]

~/Library/Application Support/AppCommon/AppMonitor

[failed] com.valvesoftware.steamclean.plist (? 3de2507 0 - installed 2016-02-05) [Lookup] - ~/Library/Application Support/Steam/SteamApps/steamclean: Executable not found!


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

2B469ADF24383C2586943FA75AF8FC978ABCFC17.dat.bak Document

(~/Library/Application Support/Vuze/active/2B469ADF24383C2586943FA75AF8FC978ABCFC17.dat.bak)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Rowmote Helper 2 Application

(/Applications/Rowmote Helper 2.app)

RemoterFusion Application

(/Applications/RemoterFusion.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-08)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-21) Check version

Google Earth Web Plug-in: 6.0 (installed 2011-08-01) [Lookup]

Flip4Mac WMV Plugin: 2.2.1.11 (installed 2010-11-25) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-15) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-11-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-26)

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

iPhotoPhotocast: 7.0 (installed 2011-10-29)

SharePointBrowserPlugin: 14.5.2 (installed 2015-07-01) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-15) [Lookup]

DirectorShockwave: 11.0.3r472 (installed 2010-11-25) [Lookup]


User internet Plug-ins:

fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]

Unity Player: UnityPlayer version 1.6.1 (installed 2007-04-19) [Lookup]

ETProLauncherPlugin: "1.0" (installed 2017-10-18) [Lookup]

VideoEggLoader: Unknown (installed 2007-04-19) [Lookup]

RealPlayer Plugin: Unknown


Safari Extensions:

[not loaded] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2015-12-20)


Audio Plug-ins:

DVCPROHDAudio: 1.3 (installed 2010-11-25)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-10-21) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

SSD: Disk size: 1.05 TB Disk used: 959.85 GB

Destinations:

Lacie [Local]

Total size: 5.00 TB

Total number of backups: 65

Oldest backup: 14/3/17, 5:24 am

Last backup: 22/11/17, 6:04 am

Size of backup disk: Excellent

Backup size 5.00 TB > (Disk size 1.05 TB X 3)


Top Processes by CPU:

8% WindowServer

2% launchd

2% kernel_task

1% com.apple.WebKit.WebContent

1% distnoted


Top Processes by Memory:

1.21 GB kernel_task

211 MB com.apple.WebKit.WebContent

183 MB mds_stores

151 MB com.apple.WebKit.WebContent

117 MB kernel_system


Top Processes by Network Use:

Input Output Process name

335 KB 46 KB com.apple.WebKit.Networking

141 KB 52 KB mDNSResponder

9 KB 28 KB apsd

7 KB 2 KB cloudd

3 KB 2 KB netbiosd


Top Processes by Energy Use:

8.92 WindowServer

0.54 USBserver

0.38 kernel_system

0.20 watchdogd


Virtual Memory Information:

11.54 GB Available RAM

9.30 GB Free RAM

4.46 GB Used RAM

2.25 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-26)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)

Adobe Flash Player: (installed 2017-11-15)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-11-22)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-20 09:16:16 Finder.app Crash [Open]

Cause: Performing @selector(scopeButtonPressed:) from sender TButton 0x6000001dd2e0

MacBook Pro (17-inch Late 2011), macOS High Sierra (10.13.1)

Posted on Nov 22, 2017 1:44 AM

Reply
23 replies

Nov 22, 2017 8:56 AM in response to Faci2

Possible adware:

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

One possible adware file found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.epson.esua.launcher.plist

/Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES

Executable not found!

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full

Executable not found!

/Library/LaunchAgents/com.wyse.MacCompanion.plist

/Applications/PocketCloud Companion.app/Contents/MacOS/PocketCloud Companion

Executable not found!

/Library/LaunchDaemons/com.adobe.versioncueCS3.plist

/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Executable not found!

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full

Executable not found!

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

~/Library/Application Support/Steam/SteamApps/steamclean Public

Executable not found!

8 orphan files found. [Clean up]


Run the report again and click [Remove/Report] and [Clean up].


Safari/Preferences/Advanced and make sure Never use font sizes smaller than is not checked.



Safari can’t open a website


Safari – slow page loads


Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues


Safari doesn't load a page or webpage items are missing



Web Content not responding

Nov 23, 2017 1:46 PM in response to Faci2

It seems that something makes the server hang on such requests. I would enable the Develop menu from Safari - Preferences - Advanced then switch Develop - User Agent to say Firefox or Chrome after the links fail to load. The page should refresh & try to load it again.


If that does load, it's probably a server issue that you can't resolve from your end.


Another possibility, but less likely given the server errors; is some security issue that Safari doesn't care for. Develop - Sow Web Inspector should open a sub-window that includes a 'console' tab, which might show a number of errors or warnings in red.

Nov 23, 2017 4:27 PM in response to Faci2

Aw, it was worth a shot. No need to change User Agent back, it works per-tab, and doesn't persist after closing it.


A minor benefit of Develop, is that until this is resolved, you can probably leave Safari as the default browser, then use Develop - Open Page With to speed up using another browser.


Have you tested in Safe mode ?


Tried disabling this ? :

/Library/Application Support/.AoboFilter

[loaded] com.ab.kext.webfilternke (2.0 - SDK 10.5) [Lookup]

which presumably is : https://aobo.cc/aobo-filter.html

or this ? : org.ijbswa.privoxy.plist

Another thought : any change after un-checking 'Prevent cross-site tracking' ?. (overlooked, since I still use Sierra)

Nov 26, 2017 4:42 PM in response to Faci2

I would try to find an uninstaller or instructions for them : post again if you don't have any joy with that. Etrecheck showed some adware items which you should remove too, it will normally take care of those for you.


Safe mode should not use those items I mentioned, so is a useful test.

Nov 23, 2017 4:01 PM in response to Faci2

No errors suggest that it's their server having a problem with your request, there's often little to be done your end.


>>I don't understand what you mean by "User Agent to say Firefox...


Let the email link open in Safari, producing the error message as usual. Click on the Develop menu, select User Agent, then click on Firefox—macOS. The page should attempt to reload.

Nov 22, 2017 12:35 PM in response to Eric Root

Sorry I forgot to mention that I already clicked both of those options after my first scan, here is a copy of the scan I just completed now:


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-23 07:18:54

Download EtreCheck from https://etrecheck.com

Runtime: 3:43

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

MacBook Pro (17-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 (i7-2760QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 56

iCloud Quota: 7.07 GB available


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 1 GB

Color LCD 1920 x 1080

LG TV 1920 x 1080 @ 50 Hz


Disk Information:

Crucial_CT1050MX300SSD1 disk0: (1.05 TB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 1.05 TB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

hub_device

LaCie Porsche Desktop for Mac

P9233 disk2: (5 TB)

Lacie (disk2s1 - Journaled HFS+) <not mounted> : 5.00 TB

Brother MFC-J6920DW

Apple Computer, Inc. IR Receiver

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

SSD (disk1s1 - APFS) / [Startup]: 1.05 TB (78.08 GB free)

Physical disk: disk0s2 1.05 TB (78.08 GB free)

(disk1s2) <not mounted> [Preboot]: 1.05 TB

Physical disk: disk0s2 1.05 TB

(disk1s3) <not mounted> [Recovery]: 1.05 TB

Physical disk: disk0s2 1.05 TB

(disk1s4) /private/var/vm [VM]: 1.05 TB

Physical disk: disk0s2 1.05 TB


System Software:

macOS High Sierra 10.13.1 (17B48) - Time since boot: about one day


Configuration files:

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 5


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/RemoterFusion.app

[not loaded] com.remoterlabs.driver.soundflower (1.6.7 - SDK 10.10) [Lookup]


/Applications/Rowmote Helper 2.app

[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.2 - SDK 10.11) [Lookup]


/Library/Application Support/.AoboFilter

[loaded] com.ab.kext.webfilternke (2.0 - SDK 10.5) [Lookup]


/Library/Extensions

[loaded] com.Apowersoft.driver.AudioDevice (1.6.7 - SDK 10.11) [Lookup]

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.5.2) [Lookup]

[not loaded] com.LaCie.driver.PXHCD (1.0.11 - SDK 10.6) [Lookup]

[not loaded] com.Seagate.driver.PowSecDriver (4.4.10) [Lookup]

[not loaded] com.ZTE.driver.ZTELTEUSBCDCACMData (ZTELTEDriver_MacV5.0.1) [Lookup]

[not loaded] com.ZTE.driver.ZTELTEUSBMassStorageFilter (ZTELTEDriver_MacV5.0.1) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12) [Lookup]

[not loaded] com.joshuawise.kexts.HoRNDIS (8.0 - SDK 10.6) [Lookup]

[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.7) [Lookup]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2) [Lookup]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.16) [Lookup]

[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.5) [Lookup]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Lookup]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Lookup]

[not loaded] com.wdc.driver.USB-64HP (1.0.1) [Lookup]

[not loaded] com.wdc.driver.USBHP (1.0.13) [Lookup]

[not loaded] com.zte.LTEdriver.cdc_ecm_qmi (1.0.2) [Lookup]

[not loaded] com.zte.LTEdriver.cdc_usb_bus (1.0.2) [Lookup]


~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Lookup]


Startup Items:

FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon

Qmaster: Path: /Library/StartupItems/Qmaster

WDMyBookServiceStartupItem: Path: /Library/StartupItems/WDMyBookServiceStartupItem

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 161 Apple tasks

[running] 118 Apple tasks


System Launch Daemons:

[not loaded] 32 Apple tasks

[loaded] 185 Apple tasks

[running] 114 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2014-12-19) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2012-10-19) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2016-07-21) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-22) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 464a7541 72ac4dde - installed 2017-10-21) [Lookup]

[running] com.sierrawireless.SwitchTool.plist (? f4fe8c02 e7773f - installed 2011-05-06) [Lookup]


Launch Daemons:

[running] com.ab.filter.daemon.plist (? 54113cb 1f367f10 - installed 2013-10-24) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2012-10-19) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-20)

[failed] com.edb.launchd.postgresql-9.0.plist (? ee152feb 14334795 - installed 2014-02-25) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-16) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-22) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-22) [Lookup]

[running] com.memeo.WDMemeod.plist (? d0fcb9dc 33a595ee - installed 2010-11-25) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] com.regularrateandrhythm.rowmotehelperaide.plist (Evan Schoenberg, M.D. - installed 2015-01-26) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-03-21) [Lookup]

[running] com.wyse.PocketCloud.plist (Wyse Technology Inc./ - installed 2014-07-22) [Lookup]

[failed] org.ijbswa.privoxy.plist (? 6a985eeb 71ce87b4 - installed 2013-03-09) [Lookup]


User Login Items:

Rowmote Helper 2 Application

(/Applications/Rowmote Helper 2.app)

RemoterFusion Application

(/Applications/RemoterFusion.app)

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

2B469ADF24383C2586943FA75AF8FC978ABCFC17.dat.bak Document

(~/Library/Application Support/Vuze/active/2B469ADF24383C2586943FA75AF8FC978ABCFC17.dat.bak)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-05-08)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-21) Check version

Google Earth Web Plug-in: 6.0 (installed 2011-08-01) [Lookup]

Flip4Mac WMV Plugin: 2.2.1.11 (installed 2010-11-25) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-15) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-15) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-11-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-26)

Flash Player: 27.0.0.187 (installed 2017-11-15) [Lookup]

iPhotoPhotocast: 7.0 (installed 2011-10-29)

SharePointBrowserPlugin: 14.5.2 (installed 2015-07-01) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-15) [Lookup]

DirectorShockwave: 11.0.3r472 (installed 2010-11-25) [Lookup]


User internet Plug-ins:

fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]

Unity Player: UnityPlayer version 1.6.1 (installed 2007-04-19) [Lookup]

ETProLauncherPlugin: "1.0" (installed 2017-10-18) [Lookup]

VideoEggLoader: Unknown (installed 2007-04-19) [Lookup]

RealPlayer Plugin: Unknown


Safari Extensions:

[not loaded] Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (installed 2015-12-20)


Audio Plug-ins:

DVCPROHDAudio: 1.3 (installed 2010-11-25)


3rd Party Preference Panes:

Flash Player (installed 2017-10-26) [Lookup]

Java (installed 2017-10-21) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

SSD: Disk size: 1.05 TB Disk used: 971.92 GB

Destinations:

Lacie [Local]

Total size: 5.00 TB

Total number of backups: 64

Oldest backup: 14/3/17, 5:24 am

Last backup: 22/11/17, 11:01 pm

Size of backup disk: Excellent

Backup size 5.00 TB > (Disk size 1.05 TB X 3)


Top Processes by CPU:

23% jxbrowser-helper EH

19% java

14% jxbrowser-helper

13% jxbrowser

10% jxbrowser-helper


Top Processes by Memory:

1.16 GB kernel_task

766 MB java

550 MB jxbrowser-helper

530 MB kernel_system

397 MB iconservicesagent


Top Processes by Network Use:

Input Output Process name

1.51 GB 314 B jxbrowser

4 MB 516 KB java

1 MB 121 KB mDNSResponder

680 KB 127 KB Mail

33 KB 21 KB netbiosd


Top Processes by Energy Use:

17.94 jxbrowser-helper EH

17.50 java

12.72 jxbrowser-helper

11.48 jxbrowser

8.12 jxbrowser-helper


Virtual Memory Information:

7.52 GB Available RAM

1.87 GB Free RAM

8.48 GB Used RAM

5.65 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2017-10-26)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-15)

Adobe Flash Player: (installed 2017-11-15)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-11-22)

Malwarebytes for Mac: (installed 2017-11-22)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-11-22 09:54:16 Last shutdown cause: 0 - Power loss

2017-11-22 09:29:11 cloudd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/USER/Library/Caches/*/MMCS deleted/renamed, crashing.'

terminating with uncaught exception of type NSException

abort() called

2017-11-20 09:16:16 Finder.app Crash [Open]

Cause: Performing @selector(scopeButtonPressed:) from sender TButton 0x6000001dd2e0


Files deleted by EtreCheck:

2017-11-22 07:02:07 - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist - Unknown

2017-11-22 07:02:49 - com.adobe.ARM.[...].plist - Unknown

2017-11-22 07:02:49 - ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchAgents/com.epson.esua.launcher.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchAgents/com.teamviewer.teamviewer.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchAgents/com.wyse.MacCompanion.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchDaemons/com.adobe.versioncueCS3.plist - Unknown

2017-11-22 07:03:07 - /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist - Unknown



I've already tried the text box box thing, unfortunately doesn't work, these are my current setting in Safari 11.0.1:

User uploaded fileUser uploaded fileUser uploaded fileUser uploaded fileUser uploaded fileUser uploaded fileUser uploaded fileUser uploaded fileUser uploaded file

User uploaded file

I've also done everything in those linked articles, this is the most annoying problem I've ever had after an OS update, especially annoying because the same links from emails work on chrome and iPhone's safari with no problems.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari page opening error from specific email links, after High Sierra Update

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