Level 1

9 points

Macbook pro 2017 bootcamp windows 10 freezes when connecting Apple USB C AV digital adapter

Hello community,

I have a Macbook pro 15 2017.

From the start I have been using Mac OS and Windows interchangeably.

One day I connected the Apple USB C adapter and windows froze. I checked if the same problem is in MacOS and it does not seem to appear.

Other usb c adapters work the same.

I work around I found was starting up windows letting it run for a bit then connecting the usb adapter.

The laptop sees all the usb devices connected to the usb c adapter but does not see the hdmi which is a problem. It then turns the screen connected on and off and eventually gets a stable connection.

What would I do in this case? Is this a known issue? Is there a fix for windows?

MacBook Pro (15-inch, 2017), Windows 10

Posted on Nov 22, 2017 1:52 AM

110 replies

XabuK Author

Level 1

9 points

Nov 28, 2017 4:39 AM in response to Loner T

I work on two displays 1 being the mac 2880x1800 and the other being the monitor connected to with the hdmi (main monitor in windows) - 2460 x 1440.

XabuK Author

Level 1

9 points

Nov 28, 2017 6:13 AM in response to Loner T

Did that, same issue is still there

XabuK Author

Level 1

9 points

Nov 29, 2017 12:25 AM in response to Loner T

Ok I tried it in macOS where it once again works. On the Windows side same thing it connects for a second then disconnects and freezes everything.

XabuK Author

Level 1

9 points

Nov 30, 2017 1:32 AM in response to Loner T

Can you think of any other solutions or things I can do to fix this?

XabuK Author

Level 1

9 points

Nov 30, 2017 3:59 AM in response to Loner T

How do I use a VM engine trail? Thanks

XabuK Author

Level 1

9 points

Nov 30, 2017 10:14 AM in response to Loner T

Do you have a link to a guide on how to do this?

Loner T

Level 9

59,536 points

Nov 30, 2017 10:24 AM in response to XabuK

Look at

Run Windows on Mac | Virtual Machine for Mac | VMware Fusion

http://pubs.vmware.com/fusion-7/index.jsp?topic=%2Fcom.vmware.fusion.help.doc%2F GUID-FC2B5819-EC57-41F3-B59C-0B405ED39D1…

XabuK Author

Level 1

9 points

Dec 1, 2017 12:38 AM in response to Loner T

Right I did that and the issue is not there. So how can I fix the issue for windows part?

XabuK Author

Level 1

9 points

Dec 1, 2017 7:30 AM in response to Loner T

Ok So i should delete the partition reinstall Windows and then install the and software again right?

Joed1992

Level 1

13 points

Dec 18, 2017 4:54 AM in response to XabuK

Did you ever fix this problem, I am having the exact same issues.

XabuK Author

Level 1

9 points

Dec 18, 2017 4:58 AM in response to Joed1992

Nope never fixed. I gave it in for repair, will see if that helps

Joed1992

Level 1

13 points

Jan 11, 2018 6:39 AM in response to XabuK

Were they able to resolve the issue?

XabuK Author

Level 1

9 points

Jan 11, 2018 7:17 AM in response to Joed1992

Unfortunately not, its still there.

Loner T

Level 9

59,536 points

Jan 11, 2018 11:49 AM in response to XabuK

What was the 'repair'ed?

Joed1992

Level 1

13 points

Jan 12, 2018 5:18 AM in response to XabuK

I know he is experiencing a different issue, however after changing the power settings that he suggests it looks like it has solved USB-C HDMI issue.

Windows 10 freeze and usb fix - YouTube

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Macbook pro 2017 bootcamp windows 10 freezes when connecting Apple USB C AV digital adapter