Malware check

I would clearn your Safari cache and website history to ensure anything that may have been picked up via the internet is wiped away

Go to Settings - Safari - Clear website data and history

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

You can also select "Block Popups" and "Block Cookies" under Safari in your settings menu (Settings - Safari - Block All cookies; same for Block Popups)

***Also, be sure to keep your iOS up to date

Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

Good deal. If the pop ups still occur, I would reset all settings which gets rid of the "icky" stuff or "junk" that may get stuck in your device, but it doesn't delete your data, content nor apps.

If you want to do a backup quickly first, I say go for it. You can never take too many precautions on things such as this

Settings - General - Reset - Reset All <---be sure to check this option and no other

Restart device

Hi pw,

Do you use other browsers to access the internet?

If so, be sure to clear the history, cookies, and caches within them as well

I understand

At this point, I would contact Apple Support - they may have you do a restore on it

1800 MY APPLE (N. America)

Best of luck, pw!

I keep getting a pop Up turns screen gray with message google user youve won ....etc. it freezes the screen. I’ve cleared website data and history many times and even done a reset and still it’s there after few clicks. Anybody help me?

Ah okay, maybe an update is all it needed to provide that additional security

And, definitely understand about the cookies. I have to re-enable it on sites as I visit when I have turned mine on but typically, cookies aren't an issue if you clean up safari after using it

I had recently downloaded google browser app so Deleted it when this started

What about Chrome? I know loads who have it on their devices; I use Chrome on my mobile devices and PC and clear mine out regularly

Nope. I only use safari on my iPad and iPhone. Guess just never thought of using something else

iOS is up to date. Problem with blocking everything is websites won’t work. I’ve always had block pop ups turned on, but not the block all cookies. Never had this problem until in past day

I already did the reset all and still getting this gray frozen screen. I’m at wits end Thanks for trying to help. nothing is working

I was hoping the update would help, but it didn’t. Nothing is getting rid of this thing.

I'm not sure what you are asking, but as long as you have not jail broken your device and have only downloaded apps from the iTunes Store, your chances of having malware are virtually zero.