Iphone 6s battery recall

Question

Level 1

4 points

Iphone 6s battery recall

I have an iphone 6S that has a battery problem (possibly as a result of some minor water damage about 18 months ago). The phone still works but the battery life is poor and only lasts a few hrs. In the process of searching for a replacement battery I came across the "recall" and my phone qualified for a free battery replacement.

I backed it up, wiped it and sent it to the Apple Care people in Toronto.

They returned it without replacing the battery (claiming that water damage trumps the battery recall program) and now I have a phone that does not even turn on...complete BS.

iPhone 6s, iOS 11.1

Posted on Nov 22, 2017 4:30 PM

Reply

Answer 1

Nov 23, 2017 4:46 PM in response to jtompaa

Why are you surprised by this? Apple is not responsible for your negligence. If you got your phone wet, and your battery issue is a direct result of that, that’s on you, mate.

And, if by some chance the battery issue ISN’T related to the water damage, there isn’t a reliable way to prove that.

I’m sorry, but you’re at fault here, and as such would need to pay whatever the accidental damage repair fees are. Take better care of your things.

Reply

Answer 2

liv0123

Level 4

2,877 points

Nov 22, 2017 4:34 PM in response to jtompaa

If you want to replace your battery, a new one is typically $79 done at an Apple Store or an AASP by Apple. Not bad for a brand new certified battery and getting problem resolved

Reply