Since the Software update to 10.11.6, Photoshop is not working properly, at least not the way it used to.
Is there a way to roll it back pre update?
Alex
OBS MacBook Pro (15-inch Early 2008), OS X El Capitan (10.11.6), MBP
You have no backups while you were running 10.11.5? If you revert to Yosemite and then install El Capitan, you will get 10.11.6.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
You have no backups while you were running 10.11.5? If you revert to Yosemite and then install El Capitan, you will get 10.11.6.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode - About El Capitan
also Sierra
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
You are welcome. Since it worked in another admin account and in the Safe Mode, try removing all your login items by going to System Preferences/Users & Groups and then restart the computer. Do not open any programs except for Photoshop. See if it works better now.
You also might Try looking/posting here.
In what way is Photoshop not working in the way you expect?
I have been through all iterations of El Capitan and not noticed any difference in the way Photoshop (CS6) works.
Or indeed in Sierra, although have noticed an issue in High Sierra.
You may want to try this, Download OS X El Capitan 10.11.6 Combo Update it will do no harm to install it over an existing copy of 10.11.6, The combo version of the update resets some files that may have become damaged, and you never know it might just help to improve Photoshop for you, no guarantees mind.
ProTec6b: Path: /Library/StartupItems/ProTec6b
Try taking this out of your user login items, restart and see if that helps.
com.prosofteng.DRInstaller.plist (PROSOFT Engineering, Inc. - installed 2014-03-15) [Lookup]
Try uninstalling the above using the developer's uninstall instructions.
Most posters recommend not using cleaning programs. They can destroy normal computer operations.
Check for associated parts and pieces using these programs.
EasyFind – Spotlight Replacement
>>...Is there a way to roll it back pre update?
Only if you have a Time Machine or other backup to restore from.
I guess what I was trying to say was that I deleted those LogIn Items, Dropbox, Adobe Resources and Clean My Mac. . I suppose I don't understand what the login items were for, and apparently I did not need them because all is back to normal. Thanks
That's great advice, although it's worth mentioning that if subsequent security updates, meaning 2016-001 or later have been successfully installed, then the 10.11.6 combo update will normally not be permitted.
I do have Time Machine but restoring would take me back to Yosemite. I just want to go back pre-update.
Do I need to do that and re-install El Capitan, and won't that bring me back to 10.11.6, not .5?
Thanks
If I minimize an image, as soon as I click the finder, the image pops back up, but not in Photoshop. It just re-appears in the Finder.
\When two or more images are open, I can no longer move them away from each other. They snaps back. I can't separate them I've changed Snap setting, etc. None of this occurred prior to the update to 10.11.6
Well, I was so hopeful there for a minute. In a different User account, the issue went away. In Safe Mode, the issue went away. Back to normal boot and issue with Photoshop returned. See report below:
Thanks!
EtreCheck version: 3.4.6 (460)
Report generated 2017-11-25 17:17:25
Download EtreCheck from https://etrecheck.com
Runtime: 5:00
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Photoshop CS5 acting oddly after software update to 10.11.6 from .5
Hardware Information: ⓘ
MacBook Pro (15-inch Early 2008)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro4,1
1 2.5 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 10
Video Information: ⓘ
GeForce 8600M GT - VRAM: 256 MB
Color LCD 1440 x 900
Disk Information: ⓘ
WDC WD7500BPKT-22PK4T0 disk0: (750.16 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 749.16 GB (577.08 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USBBus
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
USBBus
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
USBBus
USBBus
USBBus
USB20Bus
Apple Inc. Built-in iSight
USB20Bus
System Software: ⓘ
OS X El Capitan 10.11.6 (15G17023) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Lookup]
Startup Items: ⓘ
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items no longer function in OS X Yosemite or later
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 164 Apple tasks
[running] 67 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 161 Apple tasks
[running] 85 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-03) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 21335236 72ac4dde - installed 2017-11-23) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2013-01-16) [Lookup]
[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-29) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-25) [Lookup]
[loaded] com.bombich.ccc.plist (? 41245744 ec836701 - installed 2013-01-16) [Lookup]
[running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2014-03-16) [Lookup]
[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2011-02-01) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]
[loaded] com.prosofteng.DRInstaller.plist (PROSOFT Engineering, Inc. - installed 2014-03-15) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-09-03) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2017-11-16) [Lookup]
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.536626C8-1243-4DAA-8A8F-64 A4C0ABE333.plist (Apple, Inc. - installed 2017-11-08)
[loaded] com.apple.SafariBookmarksSyncer.plist (? ? ? - installed 2011-02-22)
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[not loaded] com.macpaw.CleanMyMac.helperTool.plist (? db3c4cc2 b2403218 - installed 2010-04-20) [Lookup]
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (? e7c4f504 b2403218 - installed 2010-04-20) [Lookup]
User Login Items: ⓘ
Dropbox Application
(/Applications/Dropbox.app)
AdobeResourceSynchronizer Application - Hidden
(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ⓘ
DYMO NPAPI Addin: 1.0 (installed 2013-01-28) [Lookup]
Default Browser: 601 (installed 2017-08-08)
Flip4Mac WMV Plugin: 2.3.4.1 (installed 2010-06-15) [Lookup]
DYMO Safari Addin: Unknown (installed 2013-01-28) [Lookup]
OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-04-15) [Lookup]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-09-03) [Lookup]
FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-16) [Lookup]
AdobePDFViewerNPAPI: 11.0.23 (installed 2017-11-16) [Lookup]
Silverlight: 4.0.50401.0 (installed 2010-07-18) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-11-16)
Flash Player: 27.0.0.187 (installed 2017-11-16) [Lookup]
iPhotoPhotocast: 7.0 (installed 2009-03-24)
SharePointBrowserPlugin: 14.4.2 (installed 2014-06-10) [Lookup]
AdobePDFViewer: 11.0.23 (installed 2017-11-16) [Lookup]
SiteAdvisor: 2.0 (installed 2013-10-08) [Lookup]
JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-23) Check version
User internet Plug-ins: ⓘ
fbplugin_1_0_3: Unknown (installed 2010-02-26) [Lookup]
Safari Extensions: ⓘ
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-05-16)
[enabled] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2013-10-18)
[enabled] Grammarly Spell Checker & Grammar Checker - Grammarly - https://www.grammarly.com (installed 2016-04-14)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-10-25) [Lookup]
Flip4Mac WMV (installed 2010-06-15) [Lookup]
Java (installed 2017-11-23) [Lookup]
Perian (installed 2011-04-08) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 749.16 GB Disk used: 172.08 GB
Destinations:
G-DRIVE Q [Local]
Total size: 999.86 GB
Total number of backups: 64
Oldest backup: 7/18/10, 6:11 PM
Last backup: 10/23/17, 12:20 PM
Size of backup disk: Adequate
Backup size 999.86 GB > (Disk used 172.08 GB X 3)
Top Processes by CPU: ⓘ
10% mds_stores
7% mdworker
6% mdworker
6% mdworker
6% WindowServer
Top Processes by Memory: ⓘ
458 MB kernel_task
170 MB Dropbox
144 MB mds_stores
66 MB WindowServer
56 MB mds
Top Processes by Energy Use: ⓘ
11.54 mds
7.26 mdworker
5.88 WindowServer
2.52 mds_stores
Virtual Memory Information: ⓘ
648 MB Available RAM
29 MB Free RAM
3.37 GB Used RAM
619 MB Cached files
256 KB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2017-11-14)
Adobe Flash Player: (installed 2017-11-16)
Adobe Reader XI (11.0.23): (installed 2017-11-16)
Java 8 Update 151: (installed 2017-11-23)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2017-11-25 16:43:52 AdobeGCClient.app Crash [Open]
2017-11-24 11:34:27 Adobe Photoshop CS5.1.app High CPU use [Open] [Details]
2017-11-24 11:15:50 Photo Mechanic 5.app High CPU use [Open] [Details]
Well, Eric, thanks for the great advice but nothing seems to do the trick, other than a slower laptop, but I'm pretty sure it's the Clean my Mac. I might just go back to Yosemite, don't know yet. The one good part of all of this is, Find Any File. Thanks for that and thanks again for the help.
Alex
Oh yeah had forgotten about that little nugget. Apple not got round to updating the Combo to encompass that.
sounds like Apple these days, very sloppy.
You are welcome. The Hide check boxes? I don't understand what you mean, but if it is working, sometimes it is best not to ask too many questions.
You are welcome.
SUCCESS! That did it. In Log in was Adobe Resources, Dropbox and Clean My Mac with only a check mark by Adobe. On restart, those check boxes are gone. Normal?
Thanks again!
Alexander
Can I roll back to 10.11.5 from 10.11.6
