Mac won't accept correct password

Question

Level 1

35 points

Mac won't accept correct password

For some reason my MacBook Pro is not accepting my password to log in to my account. I typed in my password multiple times and double checked every keystroke every time. When it didn't work I logged into the Guest account and went to the Apple ID website. I logged into the Apple ID website with my password with no problem. So I went back and tried logging again on my user account and it didn't work. Then, I logged back into Guest, logged into the Apple ID website, and reset my password. Even the new password does not work. I cannot restart or power down my Mac because it keeps telling me that "other users are logged in" and that I must put in their username and password to log them out before I can shut my Mac down. Am I just supposed to unplug my Mac, wait for hours until it finally dies, and hope my password works when I turn it back on?

Currently operating on MacBook Pro w/ Touch Bar & Touch ID 13in with High Sierra 11.1 (or whatever the latest OS is).

MacBook Pro TouchBar and Touch ID, iOS 11.1

Posted on Nov 23, 2017 1:29 PM

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Answer 1

Nov 25, 2017 5:07 AM in response to tristen2117

Tristen, do not be hard on yourself. I also have just learned to use my MacBook Pro in the past few months. You can do it too and errors like this (usually user errors) are expected.

If you cannot get into your OS you can always reinstall. It is easy and I can walk you through it.

Otherwise, you need to deal with the problem in a different way. Can you get into your machine at all?

Try holding down the command and r keys and see if you can get into your Disk Utility.

Just restart and hold down these keys and wait and see if you can get in....you just have to be patient.

If you can, it will be much easier to deal with I think. Also, are you using an Administrator account or a user account? Sorry I have to ask so many questions but the answers can tell us what to do next.

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Answer 2

Nov 24, 2017 5:44 PM in response to tristen2117

Your Apple ID password and your log in User password (to get into your OS) are generally separate passwords. Did I misunderstand or are you entering different passwords for each one? Your Apple ID password will not take your log in password and vice versa.

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Answer 3

tristen2117 Author

Level 1

35 points

Nov 24, 2017 6:07 PM in response to cocoartist

My apologies I forgot that the passwords can be set up differently. But when I set up my Mac I made the password the same as my Apple ID password (not the smartest move I know). That still leaves me with a Mac I can't log in to though.

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