Apple Carplay stopped working Accord 2018

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If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

1. Make sure that Siri is turned on.
2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
3. If possible, connect your iPhone to a different USB port in your car.
4. Try a different Lightning to USB cable. Make sure that the cable is certified.
5. Update to the latest version of iOS.
6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.

Set up CarPlay with your iPhone - Apple Support
Cheers.

I was originally going to do the hard reset as suggested by ddugas1970 but I found a ”Factory Data Reset” in the Infotainment Center under Settings, System. I took a chance and it worked. Took about 5 minutes to complete and afterwards I had to reset some of my personal settings like radio stations, door lock preference, etc. Like ddugas1970 don’t know how long it will last. I believe that the bug sits with Honda and that sooner or later a fix will be applied. I will let you know if I uncover anything else that can help.

Purchased car on 7/4/18 and Apple Car Play hasn't worked since I got the car (2.5 days ago). I took the car to the dealership and they did a hard battery reset. It worked until I got it home, and when I went back to the car for a trip to the grocery store, it stopped working again. I've reset it at the car level 4 times now.

I purchased a new cable directly from apple (recommended by the car dealership manager) - that did not solve the problem.

I have 3 days to return the car. Do you think getting a different new car will solve the problem? Is this problem universal for all 2018 Honda Accord owners, or just a subset of owners?

Original post was November of 2017 - this is very discouraging. Why hasn't Honda fixed this problem.

You can update the software on the entertainment system in your Honda (NOT an update on your phone...although that might be worth trying if you don't already have the latest phone update). If it's not on one of your home screens already, go to the "All Apps" button on the bottom left of the screen. See attached pics. Quickest way to download the system update is to connect your Honda to WiFi first.

So I've seen a good deal of traffic about IPhone X's not working with CarPlay in Honda's with no real resolution. There appears to be something nefarious going on with Apple or Honda or both not resolving this problem. It's been an issue for over a year now.

Here's a summary of the issue:

IPhone X will not connect to CarPlay. If you delete the car from the phone and the phone from the car, you can occasionally get it working again, but it eventually fails again. Other supporting facts:

1. Using the Apple factory supplied cable. (Used several different ones in fact.)

2. I took the same cable and same phone on vacation with me in October 2018. I used them in 2 different GM vehicles (Chevy Cruze and Chevy Tahoe). I both cases CarPlay worked flawlessly.

3. I still have an old IPhone 5S v12.1. It works flawlessly with CarPlay in my Ridgeline, using the same cable that I use with the IPhoneX.

4. Right after I got my IPhoneX about 9 months ago, I assumed it to be a phone problem since my 5S and 6S worked fine, so I made Apple swap out my IPhoneX for another one. The problem did not go away.

5. I've been to 2 different Honda dealerships on this issue. The first one about a month ago did not acknowledge being aware of the issue and said they would contact "the factory" for consultation. After 3 weeks of crickets from them, I went to a second dealership. This one was aware of the problem and seemed all to eager to lay it at the feet of Apple (which may be entirely appropriate.) He went so far to tell me: "Android phones work fine in our vehicles."

6. Dealer today gave me a website:Handsfreelink.comand phone number888-528-7876. I haven't called yet, but did go to the website. Interestingly when you try to describe your vehicle and what phone you are using, it plays out at IPhone 7.... no IPhone 8's or X's listed. I thought this might be a car model year issue, so reset it from my 2017 model Ridgeline to a 2019 model year Ridgeline. Same result, nothing beyond IPhone 7 is listed.

7. This clearly seems to be some sort of speed-related, handshaking issue on initial phone connection, and it needs to get fixed!

8. As ridiculous as it seems, I'm considering getting a phone number active again on my old IPhone 5S just to get the CarPlay to work.

I tried a few things that seemed to have worked for me. Please note I am not exactly sure if all these steps are required but this is what worked for me.

Phone:

1. Update your iPhone to the latest iOS version.
2. Under Settings -> General -> Reset -> Click on "Reset Network Settings" (Doing this will reset your Cellular, WIFI and VPN settings)
3. Restart your phone. Even better if you do a soft reset. (iPhone 7+ press and hold at the same time the Lock button on the right side as well as the Volume Down button on the left side. Keep holding it until the device turns off, it should turn itself back on if it does not then you did it wrong.)
4. Turn off WIFI and Bluetooth.

Car:

1. Disconnect all iPhone cables from any USB.

2. Turn on car, go to your Apple CarPlay Connection settings and remove your device from the list, to do so click on the device and then Edit and from there you'll see an option to remove the device.

3. Perform a Factory Data Reset. (This will reset your car's settings of course.)

4. Turn off car, wait 30 seconds and turn back on.

5. After car is back on, wait for the home screen to fully load. (Click on Ok if driver warning message pops up and give it at least 30 seconds)

6. Once car has been on and home screen has been loaded, connect the USB cable to the USB port on the car, and then connect it to the iPhone. (Not sure if this helps but have your iPhone unlocked and on the Home screen when you do this.)

Apple CarPlay should now work. I am not sure if having Bluetooth/WIFI on will affect the connectivity in any way but I always have it off just in case. Also going forward whenever you start your car, wait at least 30 seconds after home screen is fully loaded before connecting your phone to the cable. Similarly before turning off your car, disconnect your phone from the cable and wait at least 30 seconds before turning off the car.

Some steps may be unnecessary but this is the method that worked for me and it's been a few days. Will report back if system fails again.

Thanks for clarifying the Navigation items that you lost when resetting Network. Uggh, that's frustrating as it forces you to start all over again. As for the Waze app, I didn't mean to imply that would be the better choice. Absolutely not! If my CRV had a Honda Navigation system like yours, it would be a no-brainer for me. The Nav System would be my default GPS tool. Especially knowing you've got those great heads-up features. Waze is the poor man's navigation system. Nowhere near as sophisticated as Honda Nav, but it's entertaining. LOL.

Same here with regard to CarPlay. It's been stellar with zero connection issues for a couple of months now. That new Accord is amazing. I was originally going to buy the Accord Sport, as I wanted the MT and 2.0T. Those wouldn't be available until March of this year and I was willing to wait. Unfortunately, a lady ran a stop sign and t-boned my beloved '01 Tundra which resulted in it being totaled. The '18 Honda's were trickling in and I needed a car, so I bought the CRV. Not exactly an enthusiast's car, but to my surprise, it's fun to drive and the tiny 1.5T performs surprisingly well.

Anyways, enjoy your Accord and hopefully you've got a permanent fix to that pesky CarPlay issue. Just tried uploading a pic of my CRV sitting the dealer's lot right before I bought it. If you don't see it here, my "experiment" didn't work.

Apple - Support - Product Selection
Take care.

I am also experiencing the same issue. I’ve done the exact same testing as you but to no avail. Was planning on bringing it to Honda but will try a hard reset first. I have a suspicion that this problem occurred with my downloading of iOS 11.1.2. Until then no problems. My concern of course is that this is going to become a blame game between Apple and Honda with us caught in the middle. I just down iOS 11.2 and will try to see if CarPlay works with it prior to a hard reset.

I’m having the exact same issue but it’s with my 2018 Honda CRV. It worked for one day and then stopped. I cannot reinstate it.

Honda says it works with android, just not with anyone’s iPhone. We’ve tried everything that all of you have.

Apple says the car is not compatible with the iPhone. This seems crazy that they would put CarPlay in a car and it not be compatible. Do I need to be patient and wait for Apple to update the software?

The 2017 of my car is on the list of compatibility. Will apple update the software so the new car is also compatible? Who can I talk to at Apple to ask this?

One of the main reasons I bought this car was to use CarPlay. I did not buy the navigation because of it having CarPlay. I’m really upset that my phone does not work with the CarPlay

I have the same issue with my 2018 Accord. The manual and Honda Tech Tutor web site says to connect phone before starting the car. I did a factory reset thru the car display and it seems to have worked. But first I deleted my phone so I could start all over. But I have to start the car first and then plug phone in.

This is what I did and it seems to be working. (2018 Accord). Delete phone from car. Go to settings, and choose Factory Data Reset. Start cat if it is not already running, then plug phone in. The Honda manual says to plug phone if first, then start car but I found that I have to start car first.