No Incoming Calls on Apple Watch

Hi

Alerts for incoming calls should be delivered to both devices. If they are not being delivered on your Apple Watch as expected, then the following steps may help:

Check for and install any available updates for your iPhone and Apple Watch, starting with your iPhone:

• Update the iOS on your iPhone, iPad, or iPod touch - Apple Support
• Update your Apple Watch - Apple Support

Check that Wrist Detection is turned on and that, if passcode is enabled, you are unlocking your Apple Watch after placing it on your wrist:

• On your iPhone, in the Watch app, go to: My Watch (tab) > Passcode > turn Wrist Detection on.

Check your Phone settings:

• On your iPhone, in the Watch app, go to: My Watch (tab) > Phone.
• Choose Custom and select your preferred settings under each of Alerts and Ringtone, including checking that the Alert Volume is towards the centre or right hand side.

Check that Theatre Mode is not enabled on your Apple Watch:

• When viewing the time on your watch, swipe up to open Control Centre.
• Tap the Theatre Mode button to toggle the setting on / off.
• Be a considerate moviegoer with Theater Mode

Check that Do Not Disturb mode is not enabled on your Apple Watch:

• When viewing the time on your watch, swipe up to open Control Centre.
• Tap the Do Not Disturb button (crescent moon icon) to toggle the setting on / off.

On your iPhone, in the Watch app, go to: My Watch > Sounds & Haptics:

• Check that the Alert Volume is towards the centre or right hand side.
• Check that Silent Mode is not enabled.
• Check that Haptic Strength is set to the middle or far right hand side of the slider.

Confirm directly on your Apple Watch that Silent Mode is not enabled:

• When viewing the time on your watch: swipe up on the screen to open Control Centre > check whether Silent Mode (button with a crossed out bell icon) is enabled.

Check that your Apple Watch is connected:

• For the best performance from your iPhone and Apple Watch, including the most power-efficient communication between them, Apple recommends keeping both Bluetooth and Wi-Fi permanently enabled on your iPhone.
• About Bluetooth and Wi-Fi on Apple Watch - Apple Support
• How to use your Apple Watch without your iPhone nearby - Apple Support

The following further steps may also help:

Close the Phone app on your iPhone and then restart (normally) both your iPhone and your Apple Watch, turning both devices off together, then restarting your iPhone first;

• Restart your iPhone, iPad, or iPod touch - Apple Support
• Restart your Apple Watch - Apple Support

Unpair and re-pair your Apple Watch:

• The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
• Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
• If the issue persists, consider instead unpairing and setting it up as a new watch.
• Unpair your Apple Watch and iPhone - Apple Support
• Set up your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

• US: Apple Watch Service Answer Center - Apple Support
• Elsewhere: Apple - Support