iphone X top speaker distortion

Question

Level 1

45 points

iphone X top speaker distortion

Hi, my iPhone X is a few days old. The sound from the top earpiece speaker has a crackle. Happens on all music, apps, or videos. Problem seems to go away when I plug headphones into it or use Bluetooth speakers. Any advice? Anyone else got the same issue?

Posted on Nov 26, 2017 4:51 PM

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Answer 1

brenden dv

Community Specialist

Nov 27, 2017 10:58 AM in response to Doesntmstter

Greetings Doesntmstter,

Thanks for using the Apple Support Communities, and congratulations on your new iPhone X! Getting a new iPhone is very exciting.

I see that you are having an issue with a 'crackle' or 'distortion' sound coming from the top speaker of your new iPhone. It's important that the sound is working like it should, so I'll be happy to provide some help.

Please try the steps in this support article, and let me know if you get the same result:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Kind Regards.

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Answer 2

Doesntmstter Author

Level 1

45 points

Nov 27, 2017 11:52 AM in response to brenden dv

Hi, thank you for the reply. I have looked over the link you posted and tried a few things. I think the sound is either something physically hitting or vibrating in the iPhone. Or the speaker hole isn’t big enough to punish all the air out comfortably, causing a rattle

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Answer 3

chris_g1

Community Specialist

Nov 27, 2017 12:28 PM in response to Doesntmstter

Hi Doesntmstter,

Thank you for trying those steps and getting back with us.

Since you are still having this issue, I would like you to contact Apple Support.

You can contact Apple Support here: Contact Apple Support .

Cheers.

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