WHy is my watch moving slow when I try to do something with it? I

Question

Level 1

8 points

WHy is my watch moving slow when I try to do something with it? I

I am having difficulties trying to do stuff with my watch. I can’t get it to tap o the icons or to swipe up for more options fast like it use to. Anyone else having this issue and if so did you get it fixed?

Posted on Nov 27, 2017 10:03 AM

Reply

Answer 1

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Nov 28, 2017 9:44 PM in response to Idderbm

Hi

If your Apple Watch does not respond to touchscreen inputs as expected, then the following steps may help:

Remove any screen protector, case or bumper that you may have fitted to your Apple Watch.

If you have not yet done so, update your iPhone and Apple Watch to the latest compatible software versions, starting with your iPhone:

Clean and dry your Apple Watch, being sure to follow Apple's cleaning instructions:

Restart (normally) your Apple Watch and iPhone, turning both devices off together, then restarting your iPhone first:

If the issue persists, next unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions such as Apple Pay cards and passcode).
If the issue persists, next try unpairing and setting your Apple Watch up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

Reply

Answer 2

Idderbm Author

Level 1

8 points

Nov 27, 2017 10:33 AM in response to Jonathan UK

THank you I will try some of the steps. I have cleaned the watch and it’s been recently restored and paired with a new phone but it what it’s doing now is something that’s been happening within the last few days. The phone and watch have been updated so I’m not sure what will help but I’ll try some of the steps again.

Reply