High Sierra & Brother MFC 6490CW Printer

I upgraded my iMac to High Sierra, and my printer stopped printing (although the scanner works), so I upgraded the printer drivers (printer, Scanner, firmware including installing Java on my iMac) ... but I still can't print from my iMac. I can print a) from the printer, and b) from my laptop (MS 365).


I've been looking at this for hours and it's insane that something so basic no longer works. Please, can anyone explain what I need to do ?


Thank you

iMac (Retina 5K, 27-inch, Late 2014), macOS High Sierra (10.13.1)

Posted on Nov 28, 2017 6:29 AM

Reply
9 replies

Nov 30, 2017 8:01 AM in response to CGAlicante

Finally the only solution was to physically connect my iMac with my 'Wifi' printer via a USB cable !!!


We tried a lot of options including inserting the printer IP address directly into the iMac printer field - no joy !


The essence of the problem is that while the Scanner function finds the iMac (printer to iMac comms working), the Print function from the iMac doesn't find the Printer (iMac to Printer comms not working). We couldn't find anyway around this except to use a physical cable (like in the old days).


The only other solution is to wait for Apple to recognise this as an issue and write a patch for it ... how long ???


Thanks for your help.

Nov 28, 2017 7:10 AM in response to anonyme4321

Hi & thank you for your reply.


Yes I did download the Drivers from the Brother website. I even deleted the printer and reloaded it ... but still the same issue with not being able to print. When I send a document to print I have had 2 bizarre errors:


a) Printing ERROR: / AppleBraile - Outline6Dot, and more recently b) Unable to write: Broken Pipe


BUT I can still scan to my iMac from the printer.


This is driving me crazy

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High Sierra & Brother MFC 6490CW Printer

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