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i'm having locked iCloud issues. I bought a used iPhone 5s.

i'm having locked iCloud issues. I bought a used iPhone 5s. unfortunately the person who sold it forgot Apple ID and password. please help for the solution. so I did not waste buying this iphone. I want my iphone to be reusable. thanks for the solution

Posted on Nov 28, 2017 9:15 AM

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Posted on Nov 28, 2017 9:22 AM

There is nothing anyone here can do to help you. That seller will need to recover their AppleID and then disable activation lock for you.


Show them this - https://support.apple.com/en-us/HT201351

and this - If you forgot your Apple ID - Apple Support


Without them knowing the password for their AppleID, there will be no way to remove activation lock, and thus no way for you to ever use that phone. If they cannot do that, they should give you your money back.

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Question marked as Best reply

Nov 28, 2017 9:22 AM in response to sandhy87

There is nothing anyone here can do to help you. That seller will need to recover their AppleID and then disable activation lock for you.


Show them this - https://support.apple.com/en-us/HT201351

and this - If you forgot your Apple ID - Apple Support


Without them knowing the password for their AppleID, there will be no way to remove activation lock, and thus no way for you to ever use that phone. If they cannot do that, they should give you your money back.

Nov 28, 2017 9:22 AM in response to sandhy87

If the person who sold it to you is the original owner and purchased it from Apple, they are going to have to take it back to Apple with the documentation and Apple will unlock it for them.


Personally I don't see that as likely because the iPhone is probably stolen and hence Apple will not do that for them. In which case, it will never be usable by you.

i'm having locked iCloud issues. I bought a used iPhone 5s.

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