Apple Event: May 7th at 7 am PT
Ever since upgrading to 11.2.1 on both my iPadPro and iPhone 7 I have been unable send emails. I have worked with my ISP (Register.com) and they say the problem is with Apple’s mail program or operating system. I have tried a work around by using an alternative smtp (in this case gmail) but that is also not working. Samething with my MacBook Pro. I am on the road. Any suggestions? Thanking you in advance.
iPad Pro 12.9-inch Wi-Fi, Cellular, iOS 11.1
Not all mail providers have the capability to support both types of mail accounts. Register would be able to tell you what type of account you have and what they support.
As far as the additional issues, what happens when you attempt to send mail? I doubt this is an operating system or mail app issue, but without the additional information as to what works and what doesn't, it is difficult to diagnose. Can you receive mail consistently? Is sending mail the only problem? What exactly happens when you attempt to send mail? Do you see an error message, and if so, what is the exact text of the error? When you were with the Genius, did you try removing the account and adding it back again?
Not all mail providers have the capability to support both types of mail accounts. Register would be able to tell you what type of account you have and what they support.
As far as the additional issues, what happens when you attempt to send mail? I doubt this is an operating system or mail app issue, but without the additional information as to what works and what doesn't, it is difficult to diagnose. Can you receive mail consistently? Is sending mail the only problem? What exactly happens when you attempt to send mail? Do you see an error message, and if so, what is the exact text of the error? When you were with the Genius, did you try removing the account and adding it back again?
Chris, Yes, I do receive mail consistently, sending is the only problem. When I attempt to send I get this error message:
Yes, the Genius Bar did remove and the account and added it again. We did that twice with the same result with Mail.
When I log in to the web mail website I am able to send and receive.
Are you able to receive mail? If you are able to receive, then the only problem you have is sending? If that is the case, then you need to check your SMTP settings. Your email provider should be able to supply that information.
Chris, Thank you for your suggestion. My earlier response to you seems not to have posted. I have talked with my email provider Register.com. The techs on the first and second level walked me through all the settings several times. The results did not change. Register.com pointed to the operating system or Mail program as the issue. I am on the road so I spent nearly an hour at the Genius Bar in the Scotsdale, AZ with their top Genius and he too was baffled. His suggestion was to ask Register.com to change my account from POP to IMAP. I have not had the time to contact Register.com yet. Do you feel that might be a wise action?? Thank you again.
If you have the SMTP server, which sends the mail, set up correctly, and when you added the account back after deleting it, and it verified, you are going to have to deal with your email provider to discover what the problem is. The error that you see is a rejection sent by the mail provider. They are going to have to troubleshoot it. It does not appear to be a problem from the phone.
Chris, Thank you for your help and patience. Now that I am back home I have been able to get Register.com to switch me from a pop account to an imap. Then deleting and reinstalling the account did the trick. Now I am sending and receiving on all my devices again.
Hi
Go to settings down to Email Accounts delete accounts that are not working correctly then add them back again.
Cheers
Brian 🇬-1F1E7;
Thank you, Brian. I tried your suggestion but the problem continues.
Hi
Go to settings down to Email Accounts delete accounts that are not working correctly then add them back again.
Cheers
Brian 🇬-1F1E7;
Brian, I have now deleted the account three times, twice at the Genius Bar and once on my own. Same result each time.
Thank you for the follow-up. Glad you were able to get things sorted out.
Mail not sending with iOS 11.1.2
