User profile for user: OldCant
OldCant Author
User level: Level 1
12 points

Mac just closes down/reboots randomly

Since installing macOS High Sierra. My computer just closes down/reboots randomly; a black screen appears sometimes when changing software or screens; some Apps are not working properly and crashing; having 'sleep wake failure'...can some one help

Mac (21.5-inch, Late 2012)


I have an EtreCheck report,


EtreCheck version: 3.4.6 (460)

Report generated 2017-11-29 10:49:56

Download EtreCheck from https://etrecheck.com

Runtime: 1:58

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting

Description:

since installing macOS High Sierra. My computer just closes down/reboots randomly; a black screen appears sometimes when changing software or screens; some Apps are not working properly and crashing; having 'sleep wake failure'


Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 2.88 GB available


Video Information: ⓘ

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080


Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (493.39 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

USB30Bus


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


System Software: ⓘ

macOS High Sierra 10.13.1 (17B48) - Time since boot: less than an hour


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.presonus.driver.audiobox.vsl.KernelDriver (1.38 - SDK 10.6) [Lookup]

[not loaded] com.presonus.driver.audiobox.vsldsp.KernelDriver (1.38 - SDK 10.6) [Lookup]


Startup Items: ⓘ

HP IO: Path: /Library/StartupItems/HP IO

HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor

Startup items no longer function in OS X Yosemite or later


System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 178 Apple tasks

[running] 101 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 35 Apple tasks

[loaded] 189 Apple tasks

[running] 105 Apple tasks


Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 eb1f5433 - installed 2012-05-15) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.hp.help.tocgenerator.plist (? 11d191c4 a5335bcc - installed 2012-04-16) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 7293baeb 72ac4dde - installed 2017-11-27) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 a56d5fc2 - installed 2017-10-26) [Lookup]

[loaded] com.apple.aelwriter.plist (Apple, Inc. - installed 2011-04-03)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-10) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-27) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]


User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-11-23) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-19) [Lookup]


User Login Items: ⓘ

Dropbox Application

(/Applications/Dropbox.app)

SpeechSynthesisServer Application

(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)


Internet Plug-ins: ⓘ

Unity Web Player: UnityPlayer version 4.1.5f1 (installed 2013-07-19) [Lookup]

Flip4Mac WMV Plugin: 2.3.8.1 (installed 2011-01-14) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-16) [Lookup]

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-27) [Lookup]

DivX Web Player: 3.0 (installed 2013-09-18) [Lookup]

Silverlight: 5.1.10411.0 (installed 2017-07-04) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-26)

Flash Player: 27.0.0.187 (installed 2017-11-27) [Lookup]

PepperFlashPlayer: 27.0.0.187 (installed 2017-11-15) [Lookup]

SharePointBrowserPlugin: 14.6.0 (installed 2016-02-04) [Lookup]

AdobePDFViewer: 18.009.20044 (installed 2017-11-16) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-19)

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-27) Check version


User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Flip4Mac WMV (installed 2011-01-14) [Lookup]

Java (installed 2017-11-27) [Lookup]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 505.96 GB

Destinations:

My Passport [Local]

Total size: 999.83 GB

Total number of backups: 1

Oldest backup: 27/11/17, 2:02 pm

Last backup: 27/11/17, 2:02 pm

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 505.96 GB X 3)


Top Processes by CPU: ⓘ

7% com.apple.WebKit.WebContent

6% WindowServer

6% kernel_task

4% Safari

2% com.apple.WebKit.WebContent


Top Processes by Memory: ⓘ

817 MB kernel_task

203 MB com.apple.WebKit.WebContent

200 MB com.apple.WebKit.WebContent

198 MB mds_stores

187 MB WindowServer


Top Processes by Network Use: ⓘ

Input Output Process name

163 KB 215 MB Dropbox

275 KB 182 KB com.apple.WebKit.Networking

81 KB 27 KB mDNSResponder

52 KB 52 KB cloudd

22 KB 18 KB TogglDesktop


Top Processes by Energy Use: ⓘ

6.16 com.apple.WebKit.WebContent

4.04 WindowServer

3.08 RdrCEF

2.36 Safari

2.20 com.apple.WebKit.Networking


Virtual Memory Information: ⓘ

2.92 GB Available RAM

39 MB Free RAM

5.08 GB Used RAM

2.88 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

Java 8 Update 151: (installed 2017-11-05)

Adobe Flash Player: (installed 2017-11-15)

Adobe Pepper Flash Player: (installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20044): (installed 2017-11-16)

SongBook: 2.9.2 (installed 2017-11-16)

Google Earth: (installed 2017-11-25)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-11-29 09:54:06 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

2017-11-29 09:53:19 Last shutdown cause: -62 - System unresponsive

2017-11-29 09:45:04 LayOut.app Crash [Open]

Cause: abort() called

2017-11-29 07:41:12 systemsoundserverd Crash [Open]





iMac, macOS High Sierra (10.13.1)

Posted on Nov 29, 2017 4:21 PM

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Question marked as Top-ranking reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
143,715 points

Posted on Nov 30, 2017 2:26 AM

The problem with Clean MY Mac is that your Mac does not need any cleaning. So the things it finds to throw out are sometimes things that would have made your Mac faster, like caches (that is what caches are made for). and sometimes they are even more important, and can lead to Instability and random crashing.


Once you set aside this disruptive software (CleanMy Mac) and do a Restart, consider a Re-Install of MacOS in place. There should be no need to erase your drive before doing this. You appear to have a recent Time Machine backup, so the risk of problems is minimal.


What happens when you re-Install in place is that only System directories are changed, and all MacOS files needed are re-written. But that ends up being over 350,000 files. By design, no shared directories like Applications are bulk-erased (so added Applications will not be lost), and your files are left completely untouched, including almost all of your settings.


How to reinstall macOS - Apple Support

.

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7 replies
Question marked as Top-ranking reply
User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
143,715 points

Nov 30, 2017 2:26 AM in response to OldCant

The problem with Clean MY Mac is that your Mac does not need any cleaning. So the things it finds to throw out are sometimes things that would have made your Mac faster, like caches (that is what caches are made for). and sometimes they are even more important, and can lead to Instability and random crashing.


Once you set aside this disruptive software (CleanMy Mac) and do a Restart, consider a Re-Install of MacOS in place. There should be no need to erase your drive before doing this. You appear to have a recent Time Machine backup, so the risk of problems is minimal.


What happens when you re-Install in place is that only System directories are changed, and all MacOS files needed are re-written. But that ends up being over 350,000 files. By design, no shared directories like Applications are bulk-erased (so added Applications will not be lost), and your files are left completely untouched, including almost all of your settings.


How to reinstall macOS - Apple Support

.

Reply
User profile for user: OldCant
OldCant Author
User level: Level 1
12 points

Nov 30, 2017 2:31 AM in response to Grant Bennet-Alder

Grant,

Thank you very much for your assistance. I was able to Uninstall CleanMyMac, and reinstall macOS High Sierra in 'place'...and all reports so far are excellent. The software that was failing is working well, and touch wood 🙂, my mac is running a lot faster and less glitchy.

Your patience and assistance is generous...and very much appreciated, I hope you have a great xmas and new year.

Kindest regards

Gary Dobbin

Reply
User profile for user: OldCant
OldCant Author
User level: Level 1
12 points

Nov 30, 2017 2:35 AM in response to John Galt

John,

Cant thank you enough for your assistance and advise. As I have mentioned to Grant, who was also helping me out, I was able to uninstall CleanMyMac and all macpaw 'cleaning' products, re-install macOS High Sierra in 'place'...and on all accounts so far...my problem has been solved.

Thank you very much for your generous assistance. Hope you have a great xmas and new year 🙂

Kindest regards

Gary Dobbin

Reply
User profile for user: OldCant
OldCant Author
User level: Level 1
12 points

Nov 29, 2017 6:58 PM in response to John Galt

John,

Thank you for your response. Can you elaborate on your statement? Im not sure what it means.

Are you suggesting that clean my mac is responsible? I haven't had trouble with it before, however, when i installed macOS High Sierra, I also update my 'clean my Mac' and used it. If it is responsible, what can I do to repair the damage it may have done? (apart from the obvious of deleting the software)

Once again, thanks for your response.

Kind regards

Gary

Reply
User profile for user: John Galt
John Galt
User level: Level 10
158,198 points

Nov 30, 2017 2:25 AM in response to OldCant

Deleting the software is the minimum required remedy. To do that refer to its instructions, which are summarized following the horizontal rule below. Just beware that removing the app itself will do nothing to address the potential damage it may have caused.


The EtreCheck report you posted indicated a shutdown was caused by an unresponsive system, which doesn't occur on a properly functioning Mac. It cannot be determined if "CleanMyMac" was its direct cause, but since it is capable of altering a system in ways that are not possible through normal use it is an obvious culprit. There is also a kernel panic logged, which also will not occur on a properly functioning Mac. Details can be found by clicking the [Details] or [Open] buttons. Their contents may be cryptic, but you can certainly post their contents if you wish.


In any event the first step in diagnosing a broken Mac is to uninstall the junk affecting it. Depending on how "CleanMyMac" affected that Mac, uninstalling it may be all that is required.



"Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or your Mac's operating system are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling macOS alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X / macOS, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot macOS Recovery, and at the macOS Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using macOS Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install macOS read How to reinstall macOS on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Erase a volume using Disk Utility.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.


    Reply

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