You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

everytime i screenshot a grey screen comes up on the thumbnail and when i go into photos a white box photo is shown. how do i fix this

User uploaded file

Ignore the markup but this is what I get in photos and I screenshotted my home screen page

Posted on Nov 29, 2017 11:23 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2017 12:41 AM

Hi

Try a reboot press the power button & menu button hold both down until you see apple logo.Cheers

If you have a iPhone 7 press power button down &the side down volume button Hold both down until you see apple logo.

Cheers

Brian 🇬-1F1E7;

1 reply

everytime i screenshot a grey screen comes up on the thumbnail and when i go into photos a white box photo is shown. how do i fix this

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.