You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >
TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >
Hi Jay,
One more thing I would also check is that you've activated your iMessage - this can cause an issue with messaging that can spiral. If you have,re-activate it
(I'd restart Facetime too, while you're at it)
Turn off and restart iMessage and FaceTime
Unfortunately it didn’t work. Immediately after putting the SIM Card back in, it asked me to sign in to my WiFi again, as well as gmail. Once I signed into gmail, it didn’t do anything. It just stayed on the password page but somewhat fogged out.
The only thing that has changed is that I am able to open some Apple apps such as iTunes, App Store, Calendar, Photos, Camera, Weather, etc.
The apps that don’t open are, Email, Messages, YouTube, WhatsApp etc.
Based on the erratic behavior and details, it sounds like it keeps trying to connect to cellular and possibly wifi but can't nor can't keep the connection so it just keeps starting up all over again
- Take the SIM card out for about 30 seconds then put it back in. Try something basic connection-wise first
There are no widespread reports of issues with the iPhone X on Sprint so the issues are specific to your phone.
Try a forced restart and see if that assists.
Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
Let's back up a little.
When you first got the phone and activated it, did it perform normally and only later did you start having problems or was it behaving erratically since the beginning?
The distinction is important in trying to figure out the best way to find a permanent solution.
Are carrier-services (calling, SMS) working properly?
I’d say the only issue when I bought it was that it wouldn’t recognize my security question answers to my account. At least the only Apple issue.
As for carrier issues, it let me make a call earlier today, but sms isn’t opening, phonebook does open and let’s me make calls, FaceTime opens, email does not, nor does chat apps like Facebook, WhatsApp, Grindr, etc.
It sounds as if it is a serious software problem on the phone itself rather than a hardware issue or a carrier service matter.
Probably the best thing to do would be to connect to iTunes and do a restore. Assuming that completes successfully, start by testing basic functionality such as SMS, and email. If they work properly, then test the rest of your apps and seem if you encounter a problem with any of them.
If on the other hand, the restore does not fix or at least help identify the problem, there are really two choices:
1) do a device firmware update (DFU) to install a clean version of the operating system and manually restore data and apps which would avoid replicating any corruption in an existing backup
2) returning the device since it is within the return period. The problem with that approach, apart from the time/effort involved is that if the problem is corruption in a backup you will restore to the new phone or incompatibility of some apps you are running with the iOS version you have, the problem will likely recur. Thus, it might be better to go with 1) first. That way at least you should know what the issue is and how best to proceed.
I tried that last night and left it off for at least three minutes and it didn’t work either. I’ve never had this happen before with an iPhone so I’m not sure what to do.
I purchased an iPhone X from Sprint on Monday, and for some reason none of my apps will open, WiFi won’t connect, settings keep asking me to sign into my account multiple times in a span of minutes, and it won’t even let me open my messages either.
