iPhone loading and locking itself

Question

Level 1

6 points

iPhone loading and locking itself

my iPhone 7 is going onto a black screen with the white loading symbol and then goes onto the lock screen? happens all the time, on apps or on home screen. Can anybody help me on what to do? I've restarted my phone and also reset it and the same thing is happening.

iPhone 7, iOS 11.1.2

Posted on Dec 2, 2017 1:54 AM

Reply

Answer 1

AppleJoe

Community Manager

Dec 2, 2017 6:36 PM in response to suzycarter_

Hello suzycarter_

Welcome to Apple Support Communities.

If I’m understanding correctly, your iPhone screen has going black and reloading. I definitely know how important it is to have a well-performing device and I will be happy to help.

Check out this article that should help resolve this problem: If your iPhone, iPad, or iPod touch unexpectedly restarts

Cheers.

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Answer 2

guslov

Level 1

46 points

Dec 3, 2017 4:34 AM in response to suzycarter_

I had the same problem. It's a bug. Temporarily set your date and time back (to December 1 for example) and install the iOS 11.2 update. It should solve your problem. (It worked for me and other users.)

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