imac stuck on apple logo

Possible Fixes for High Sierra

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.

Be sure to backup your files before proceeding if possible.

1. Shutdown the computer, wait 30 seconds, restart the computer.
2. Resetting your Mac’s PRAM and NVRAM
3. Reset the System Management Controller (SMC)
4. Start the computer in Safe Mode, then restart normally. This is slower than a standard startup.
5. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
6. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
7. Download and Install 10.13.1 High Sierra Update
8. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
9. Erase and Install OS X Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:

1. Select Disk Utility from the Utility Menu and click on Continue button.
2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
4. Set the Format type to Mac OS Extended (Journaled.)
5. Click on the Apply button, then wait for the Done button to activate and click on it.
6. Quit Disk Utility and return to the Utility Menu.
7. Select Install OS X and click on the Continue button.

Do you still have a working backup from before trying to upgrade to High Sierra? If so then I suggest you erase the drive and restore your backup. If not then you will need the original Software Restore DVDs that come with the computer and do the following:

Snow Leopard Erase and Install

If possible be sure to back up your files.

1. Insert Snow Leopard DVD into the optical drive and restart the computer.
2. Immediately upon hearing the chime hold down the C key.
3. Release the key when the Apple logo appears and wait for the loading to finish.
4. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities' menu. After Disk Utility loads select the out-dented disk entry from the side list (mfgr.'s ID and drive size.) Click on the Partition tab in the Disk Utility’s right window. Set the number of partitions to one (1) from the drop down menu. Click on the Options button and select GUID, click OK button, set the format type to MacOS Extended, Journaled. Finally, click on the Apply button.
5. After formatting has finished quit Disk Utility. Continue with the OS X installation and follow the directions.
6. When the installation has finished the computer will restart into the Setup Assistant. After you complete the Setup Assistant you will be running a fresh installation of Snow Leopard. Open Software Update and install the recommended updates.
7. If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall Snow Leopard, the computer restarts to a Welcome screen. To leave the Mac in an OOTB (Out Of The Box) state, don't continue with the setup. Instead, press Command and Q keys to shut down the computer. The Setup Assistant will guide the new owner through the setup process after he/she turns on the computer.
8. Download and install Mac OS X 10.6.8 Update Combo v1.1. if needed. It is not needed if you are selling or giving away the computer.