I just received an e mail from InstaSize stating I purchased a subscription with 1 wk free trial after which I will be charged 39.99. It states I am to contact Apple Support to cancel. I never purchased a product from Apple.

I just received an e mail from InstaSize stating I purchased a 1 wk trail Premium InstaSize Photo Editor, Picture effects & Collage from Munkee Apps L L C after which I will be charged $39.99. I made no such purchase and wish to cancel same. It states I must cancel with Apple support by tomorrow.!!!

Posted on Dec 4, 2017 10:04 AM

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Question marked as Top-ranking reply

Posted on Dec 4, 2017 11:29 AM

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.


tt2

5 replies
Question marked as Top-ranking reply

Dec 4, 2017 11:29 AM in response to DOZYROD1

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.


tt2

Dec 26, 2017 8:24 AM in response to vfperry1036

I got one today 26th December saying same thing about signing up for instasize. My mobile is a android and I know nothing about this app but I own an iPad 2 which also has nothing called that on it. I've checked my account and it says I have no subscriptions or outstanding payments. I think this is yet another scam from someone so be warned. It's seems there's a few of us now getting this. It's a joke all these scams going about.

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I just received an e mail from InstaSize stating I purchased a subscription with 1 wk free trial after which I will be charged 39.99. It states I am to contact Apple Support to cancel. I never purchased a product from Apple.

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