Amazon Prime Video not playing DD 5.1 on Apple TV?

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dmorris145 Author

Level 1

6 points

Amazon Prime Video not playing DD 5.1 on Apple TV?

Amazon Prime Video not playing DD 5.1 on Apple TV? This is new app on Apple TV 4th gen.

Posted on Dec 6, 2017 8:13 AM

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Answer 1

Hersco

Level 2

324 points

Dec 6, 2017 10:19 PM in response to dmorris145

I've posted the same problem. Several websites are now reporting this issue. Amazon Help web page shows that 5.1 audio for Apple TV is "coming soon." One would have expected that Amazon would have figured this out ahead of the release. From Amazon Help:

Apple TV

Streaming Video Quality: SD, HD, and UHD/HDR (Apple TV 4K only)
Download Videos: No
Purchase Videos: No
Parental Controls: Yes
Subtitles : Yes
Audio Descriptions: Yes
Watchlist: Yes
Auto Play: Yes (Next Up and Recommended titles)
5.1 Audio: Coming soon
Live Streaming (Thursday Night Football): Yes, Apple TV 4K and Apple TV (4th generation) only
Live Streaming (Amazon Channels): Yes, Apple TV 4K and Apple TV (4th generation) only

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Answer 2

dmorris145 Author

Level 1

6 points

Dec 7, 2017 6:24 AM in response to Hersco

Thanks. I received this response from Amazon:

I understand that you are facing trouble with Dolby audio 5.1 channel on Apple TV.

I'm sorry for the inconvenience caused. We are aware of this issue and are actively working on it.Errors like this are usually corrected shortly after they're reported.Further, If you have any other query or concern then please write us back.Thanks for your patience while we fix this problem. We look forward to seeing you again soon.

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Answer 3

Hersco

Level 2

324 points

Dec 7, 2017 3:01 PM in response to dmorris145

That's better than the generic one I got, which made no mention of the actual problem that I reported.

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