"the ipad could not be activated because the activation information could not be obtained from the device"
I had this problem on going after I tried to restore and update my ipad. I did all the possible ways to restore and even put it on a recovery mode to restore but nothing happened. Is there any fix to this ?
iPad Air Wi-Fi, iOS 11.2
"Your ipad could not be activated because the activation server cannot be reached. Try connecting your ipad to itunes to activate it, or try again in a couple minutes"
This is what it says on my ipad.
"Your ipad could not be activated because the activation server cannot be reached. Try connecting your ipad to itunes to activate it, or try again in a couple minutes"
This is what it says on my ipad.
The same thing happened to me. My 6-year-old brought my old iPad 2 to me this morning with the "Activation Required" screen. I tried everything but couldn't get it to activate. I got the same error as you. My solution was to remove the SIM card, and then it activated. I hope the same works for you!
This sounds like a hardware issue.
Does the iPad have a cellular connection? If so, does it have the required SIM card, if any?
If the above does not explain the issue, take the iPad to an Apple Store or Authorized Apple Service Center. Let them assess it and advise you how to proceed.
It does not have any cellular connection nor sim card. It was just working and I tried to test one of my back ups and now it wont let me because of the problem. I'm thinking of using 3rd party programs to let it run.
TrickyTreat wrote:
It does not have any cellular connection nor sim card.
Well, there you go... A SIM is REQUIRED to activate it. It doesn't have to be tied to an active line of service, but it must be present, and if the phone is carrier locked, it must be from the correct carrier.
You can't activate an iPhone without a SIM.
Edit... You posted this in the iPhone forum...
So now I have to ask... is it an iPad or an iPhone? The SIM requirement does not apply to an iPad.
I had the same issue, although I was trying to backup an older Ipad (MC775LL/A) in order to transfer the setup to a newer one. I received a similar message with reference to the SIM and was prompted to disconnect and reconnect the USB cord. I tried several times to no avail. In the end, I enabled "Cellular Data" and the next time I connected the unit was recognized. Backed up completed with no issues.
Thanks Pugrad! You saved my day!-) Exactly the same happened to me, my kids came with iPad3 with message "Activation Required". And honestly, I did not even know, that there's some SIM card in the iPad. But thanks to your advice, I removed it, and voila! It works now!-)))))
It's an ipad. My bad for posting on the phone section, it's my first time posting here
Still looking for advices
The article I attached contains all I can offer.
Good luck.
I did, none of them work. It's still giving me the error that I can't activate. DFU, recover , update, none of the them worked. It just wont activate.
As it says at the bottom of the article I attached above:
"If restoring your iP[ad] still doesn't work, contact Apple Support."
same issue with my ipad air 😟 it's been 3 weeks now
"the ipad could not be activated because the activation information could not be obtained from the device"
Ipad could not be activated
