My iPhone X can’t focus when I take pictures

Hello,

Your photos are blurred or out of focus

If your photos are blurred, out of focus, or have dark spots, try these steps:

1. Make sure that the camera lens is clean. If you need to clean the lens, use a microfiber cloth. If you see dirt or debris inside the lens, take your device to an Apple Retail Store or Authorized Service Provider for more help.
2. For iPhone models that feature optical image stabilization: A metallic case or magnetic lens could interfere with this feature. Try taking a picture without the case or lens, and then compare the quality.
3. To focus on a certain object or person, tap that object or person on the preview screen. You’ll see the screen pulse, or briefly go in and out of focus, as the camera adjusts. In photo mode, try to stay steady when you adjust the focus. If you move too far in any direction, the camera will automatically refocus to the center. In video mode, you can adjust the focus before you begin recording.

If you still have issues with the focus on your camera, contact Apple Support.

From:

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

Thanks!

So far it looks like iOS 11.2.1 indeed solves this issue!

I have this problem as well. Don't believe posts that say something about using a magnetic case. It's a problem native to 11.2. You could try downgrading to 11.1.2, but that is not for the faint of heart.

Hello,

iOS 11.2.1 was released yesterday (Dec 13, 2017). I would first suggest updating and see if it helps with the autofocus.

Here's a video:

Hi,

I'm experiencing the same issue too. I don't know if it started before or after 11.2 because I didn't use my iPhone X camera before I updated. The issue is especially seen at night / dark places.

Last week I contacted Apple Support on this issue. At first they ran diagnostic tests to check for H/W issues but none were found. Then they advised me to restore my iPhone and set it as new (something I didn't want to do at the moment)

I hope they will be able to solve it with software update soon 😟

Hello guys.

3 days ago I purchased the Iphone X 256G. Very happy with my purchase. I come from Android and my first time with Apple and when I seen this phone...this is it I purchased.

But when I arrive to take some picture with all setting in auto mode and what ever if i'm in low light or not, I found that the auto focus is slow. (IOS is updated 11.2)

So I decided to compare with the same setting with my other phone Samsung S8, with the same light condition.

The samsung S8 auto-focus is quasi immediate and pointed at the same exact spot the Samsung S8 still very fast compared to Iphone X.

So I tried some solution, reset the phone, re-start the phone, shooting under different light condition and pointed at the exact same spot with the exact same light amount. I tried near and far.

I wondering if you guys have the same issue under different condition.

Cause for a phone of 1700$CA vs an S8 of 1030$CA, I'm not impressed at all and I'm still thinking to return the phone.

Thanks

You're welcome, I'm glad that it is now working! 🙂