Payment i didnt authorise

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Level 1

10 points

Payment i didnt authorise

Hi. I have an issue with an app i downloaded from the app store. I downloaded the app,used it for a while,the Elevate app,and then it issued a subscription on my name and now i cant delete the subscription. I dont want to buy that app. Since,i dont have money on the card my apple account is linked to,it wont let me do normal stuff in the appstore like updating my apps and such. What can i do,i want to cancel the subscription and use my apple account normally?

Posted on Dec 8, 2017 5:26 PM

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Answer 1

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leoenescu Author

Level 1

10 points

Dec 10, 2017 2:46 PM in response to munkymajik

Thank you for your answer. The problem is not that i payed for the app,the problem is i cant cancel my subscription either from iTunes on pc nor my iPhone. Since,i dont have money on my card if i try and downlod any app from appstore i am prompted to refresh payment info ,if i do so i get the message that my payment info is declined. Its bugging me already..

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Answer 2

munkymajik

Level 4

1,505 points

Dec 8, 2017 5:31 PM in response to leoenescu

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store(Document Type: Document) Nov 8, 2017 Some items and purchases older than 90 days are not eligible for refunds. See the terms and conditions for more information. Learn about how iTunes Store purchases are billed — including purchases made with Family Sharing. If you get an email about a charge to your account that you don’t remember authorizing, check to see if the email is legitimate. Get help with subscriptions and recurring purchases through apps you might have downloaded to your device. Get help downgrading your iCloudhttps://support.apple.com/en-us/HT204084

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