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Question: The dark gray finish is coming off the watch body around the button below the crown. Is this a warrantable issue?

The dark gray finish is coming off the watch body around the button below the crown. Is this a warrantable issue?

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Dec 9, 2017 4:16 AM in response to Culomorena78 In response to Culomorena78

Hi


Unless the issue is due to a manufacturing defect, cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. If your Apple Watch has more than cosmetic damage, then note that Apple advises that you should not continue using a damaged Apple Watch.


Apple Watch is not user-serviceable. If the issue is not covered under warranty (or AppleCare+, if previously purchased), then your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service.


Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:



I'm afraid that no-one here can tell you what Apple will decide in your specific case and it is not allowed here to speculate about Apple decisions. You are not talking to Apple here - this is a user-based technical support community.

Dec 9, 2017 4:16 AM

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Question: The dark gray finish is coming off the watch body around the button below the crown. Is this a warrantable issue?