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after high sierra 10.13.2 update iPhone calling doesn't working

Hello!


yesterday i upgrade my MacBook air to high sierra 10.13.2. i update OS regularly. this recent upgrade cause a problem to me. i cannot make call from MacBook FaceTime using iPhone calling feature. my iPhone is also running on the latest release. 11.2; before this i can make/receive call in MacBook via the FaceTime (with help of iPhone).


is this a sw bug? is their any solution available for this? because i'm too much depend on this feature.


will it be solve if i reinstall (fresh install) the high sierra?


thanks in advance for guidance.


regards

Sayeed

MacBook Air, macOS Sierra (10.12), 13.3 inch

Posted on Dec 8, 2017 8:41 PM

Reply
3 replies

Dec 11, 2017 3:32 PM in response to FunnyManSayeed

Hi FunnyManSayeed,

I understand that you are unable to make cellular phone calls from your MacBook Air, and I'm happy to provide some help for this issue.

Make sure that you have everything set up according to the article below:

Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch - Apple Support


With the iPhone Cellular Calls feature, you can make and receive calls from your Mac, iPad, or iPod touch when those devices are on the same network as your iPhone.

Set up iPhone Cellular Calls

Use iPhone Cellular Calls with any Mac, iPhone, iPad, or iPod touch that meets the Continuity system requirements. It works when your devices are near each other and set up as follows:

  • Each device is signed in to iCloud with the same Apple ID.
  • Each device is signed in to FaceTime with the same Apple ID.
  • Each device has Wi-Fi turned on.
  • Each device is connected to the same network using Wi-Fi or Ethernet.
  • On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices.
  • On iPad or iPod touch, go to Settings > FaceTime, then turn on Calls from iPhone.
  • On Mac, open the FaceTime app, then choose FaceTime > Preferences. Click Settings, then select Calls From iPhone.

If your carrier supports Wi-Fi calling on other devices, you can set up those devices to make and receive calls even when your iPhone isn't turned on or nearby. Learn about Wi-Fi calling.

Use iPhone Cellular Calls

User uploaded file

Make a call on your iPad or iPod touch

  • Tap a phone number in Contacts, Calendar, Safari, or other app that automatically detects such data.
  • Or open the FaceTime app and enter the phone number in the search field. Tap the phone number in the search result, then tap Call.

Make a call on your Mac

  • Move the pointer over any phone number in Contacts, Calendar, Safari, or other app that automatically detects such data. Click the arrow in the box that outlines the phone number, then choose Call [phone number] Using iPhone.
  • Or open the FaceTime app and enter a phone number in the search field. Control-click the phone number in the search result, then choose the phone number from the pop-up menu.

Answer a call

  • On iPad or iPod touch, slide to answer the call.
  • On Mac, a notification appears when someone calls your iPhone. From there you can answer the call, send it to voicemail, or send the caller a message.

To stop getting calls at one of your devices, just turn off the Calls from iPhone setting on that device. See the setup section above for details.



If everything is set up according to that article, try disabling and enabling the settings for this, or signing out of and back into your iCloud account.

Thanks for using the Apple Support Communities. Cheers!

Jan 13, 2018 5:28 AM in response to FunnyManSayeed

My brother has the same problem. He has iMac 27" 2017, and iPhone 7+ and can't make the phone call from iMac. i have the same iMac and iPhone 6 and it works.


Any idea what he might do to fix it? All systems are running latest OS. He has both iPhone and iMac set up correctly (same as me), but it doesn't work.

When he tries to call from iMac, it says that the call filed. When I calls him from iPhone, it appear on iMac, however, when he answer the call, it also fails in connection.

Any idea?

after high sierra 10.13.2 update iPhone calling doesn't working

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