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Question: Hi my iPhone 5s was not activated

please I have a problem with my iPhone 5s was not activated

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Dec 10, 2017 5:05 PM in response to Anasmuhanad In response to Anasmuhanad

5 possible causes for that error message:

1] Activation server is actually down. Very rare occurrence, and of short duration when it

does happen. Solution - try again.

2] Your firewall and/or antivirus software are preventing the necessary connection. Solution -

temporarily disable your firewall and/or antivirus software until the activation completes.

3] computer being used for activation has been used to jailbreak an iOS device in the past.

Solution - use a different computer.

4] iPhone has been jailbroken. Your favorite search engine may provide some direction, but jailbreaks often prevent

activations/updates from succeeding. Per Terms of Use for this forum, discussion of jailbroken iPhones is


5] your region and/or timezone settings are inconsistent with your actual location. Solution - set region and/or timezone correctly.

You should also check this article: If you can't activate your iPhone - Apple Support. https://support.apple.com/en-us/HT201407

Dec 10, 2017 5:05 PM

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Question: Hi my iPhone 5s was not activated