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If you can't sign in to your iMessage account or FaceTime on your Mac

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Question: I cannot sign into imessage on my mac nor facetime!

I cannot sign into my imessage or facetime on my mobile or mac via my apple id, help anyone? No matter how many times I enter my password, it says authentication error! I have two factor on!

iPhone X, iOS 11.2

Posted on


Dec 11, 2017 1:35 PM in response to aDeeLRaJa In response to aDeeLRaJa

Hello and welcome to Apple Support Communities aDeeLRaJa,

I see that you're getting an error message when trying to sign into iMessage and FaceTime. I use both iMessage and FaceTime all the time on my iPhone, so I understand the need to get signed into them, and I'd be happy to help out.

Let's have you check out this article for some steps to help with not being able to sign in:

If you can‘t sign in with two-step verification using your Apple ID
If you're still unable to sign in, have you recently changed your password for your Apple ID? Also, is this a new iPhone that you're setting up and signing into for the first time?
Thank you for using Apple Support Communities.
Have a great day!

Dec 11, 2017 1:35 PM

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Question: I cannot sign into imessage on my mac nor facetime!