Apple watch series 2 crashes every few minutes

Question

Level 1

4 points

Apple watch series 2 crashes every few minutes

Yesterday my Apple watch would go to the Apple logo screen every few minutes. It started by doing that a few times through the morning but nothing really noticeable. By the evening it was happening about every 5 minutes. This morning when I was trying to do a workout I noticed it was also freezing the activity app and wasn't recording the actual time I was exercising. It also went about an hour before it even recognized that I had moved even though I had been exercising for more than 30 minutes.

I did update the watch software last night to 4.2 but the crashes were occurring before that. As I put the watch on the charger I only had 21% battery life which is far lower than normal. I always charge it back to 90% or more and wear overnight. This morning the battery was at 58% I normally lose 10% or less overnight.

Apple Watch Series 2, watchOS 4.2

Posted on Dec 9, 2017 6:02 AM

Reply

Answer 1

Best reply

Jonathan UK

Level 10

163,763 points

Dec 9, 2017 6:08 PM in response to iWarrior

Hi

It is certainly not normal for your Apple Watch to restart unexpectedly.

Whilst I can't say why that has been happening, the following steps may help to stop if from happening again (check performance after each before moving on to the next):

Close all apps and restart both your iPhone and your Apple Watch (normally):

Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
Turn both devices off together, then restart them, starting with your iPhone:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- Restart your Apple Watch - Apple Support

Unpair and re-pair your watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

Remove apps and watch face complications:

Remove third-party apps from the Dock and/or remove them completely from your watch and then monitor performance after adding them back, one at a time.
- Open apps
Remove watch face complications and monitor performance as you add them back:
- Change the watch face on your Apple Watch - Apple Support

If the issue then persists, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

Reply