safari 11.0.2 keeps crashing

Question

Level 1

4 points

safari 11.0.2 keeps crashing

When running facebook game all is ok then the safari browser locks up for a short time and the graphics are greatly enlarged and safari then crashes

MacBook Pro (Retina, 13-inch, Mid 2014), macOS High Sierra (10.13.2)

Posted on Dec 9, 2017 7:37 AM

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Answer 1

dominic23

Level 10

83,904 points

Dec 10, 2017 4:05 AM in response to shiggyuk

Launch System Preferences from the Dock.

Look at the bottom of the pane.

Do you see Trusteer Rapport or Tusteer Endpoint installed?

If yes, click it and stop it

or Uninstall Trusteer Rapport/Endpoint.

https://www.trusteer.com/support/uninstalling-rapport-mac-os-x#1

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Answer 2

dominic23

Level 10

83,904 points

Dec 11, 2017 11:55 AM in response to shiggyuk

Try removing Facebook website data again and test.

Safari > Preferences > Privacy > Cookies and website data > Manage Website Data

This is a test.

Download and install Safari Technology Preview.

This is a freestanding beta version of Safari.

Unlike Safari, this can be uninstalled any time you wish.

https://developer.apple.com/safari/technology-preview/

Test the video.

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Answer 3

Eric Root

Level 10

684,033 points

Dec 10, 2017 7:00 AM in response to shiggyuk

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

shiggyuk Author

Level 1

4 points

Dec 10, 2017 3:14 AM in response to shiggyuk

I got as far as "select your user/home folder" but couldn't locate it?

here is report

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-10 11:09:29

Download EtreCheck from https://etrecheck.com

Runtime: 2:22

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Mid 2014)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 (i5-4278U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Replace Soon - Cycle count = 1352

iCloud Quota: 3.90 GB available

Video Information:ⓘ

Intel Iris - VRAM: 1536 MB

Color LCD 2560 x 1600

Disk Information:ⓘ

APPLE SSD SM0256F disk0: (251 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 250.79 GB

USB Information:ⓘ

USB30Bus

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

A4Tech USB Mouse

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 250.79 GB (94.29 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.79 GB (94.29 GB free)

(disk1s2) <not mounted> [Preboot]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s3) <not mounted> [Recovery]: 250.79 GB

Physical disk: disk0s2 250.79 GB

(disk1s4) /private/var/vm [VM]: 250.79 GB

Physical disk: disk0s2 250.79 GB

System Software:ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about 2 hours

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.1.2) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.1.2) [Lookup]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.1.2) [Lookup]

[loaded] org.virtualbox.kext.VBoxUSB (5.1.2) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 112 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 35 Apple tasks

[loaded] 186 Apple tasks

[running] 111 Apple tasks

Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-11-04) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2016-06-05) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-05-02) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-11-26) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 defea098 - installed 2017-10-26) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.hikvision.iVMS-4200.plist (? 3f4e5ed4 856ba5b3 - installed 2016-10-04) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-11-04) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-11-04) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-05-02) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2016-06-05) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

[not loaded] org.virtualbox.startup.plist (Shell Script 700b9385 - installed 2016-08-03) [Lookup]

User Launch Agents:ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-10) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-11-30) [Lookup]

[not loaded] org.virtualbox.vboxwebsrv.plist (? e782d02b 45f41386 - installed 2016-08-03) [Lookup]

User Login Items:ⓘ

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-24)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 27.0.0.187 (installed 2017-12-09) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-06)

Unity Web Player: UnityPlayer version 5.3.8f1 (installed 2017-05-17) [Lookup]

SP7WebVideoPlugin: 1.0.0.0 (installed 2016-09-01) [Lookup]

Flash Player: 27.0.0.187 (installed 2017-12-09) [Lookup]

WebVideoPlugin: 3.0.5.43 (installed 2016-08-15) [Lookup]

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-10-26) [Lookup]

Trusteer Endpoint Protection (installed 2017-11-26) [Lookup]

Time Machine:ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 250.79 GB Disk used: 156.50 GB

Destinations:

pocket HD [Local]

Total size: 319.73 GB

Total number of backups: 1

Oldest backup: 23/10/2014, 10:41

Last backup: 23/10/2014, 10:41

Size of backup disk: Too small

Backup size 319.73 GB < (Disk used 156.50 GB X 3)

Top Processes by CPU:ⓘ

6% WindowServer

6% kernel_task

1% HP Device Monitor

0% fontd

0% opendirectoryd

Top Processes by Memory:ⓘ

691 MB kernel_task

307 MB thunderbird

70 MB Finder

68 MB Safari

68 MB WindowServer

Top Processes by Network Use:ⓘ

Input Output Process name

1 MB 92 KB mDNSResponder

116 KB 7 KB thunderbird

93 KB 15 KB netbiosd

12 KB 10 KB apsd

8 KB 2 KB cloudd

Top Processes by Energy Use:ⓘ

8.58 WindowServer

2.18 HP Device Monitor

0.62 opendirectoryd

0.32 RTProtectionDaemon

Virtual Memory Information:ⓘ

4.74 GB Available RAM

3.12 GB Free RAM

3.26 GB Used RAM

1.62 GB Cached files

2 MB Swap Used

Software installs (last 30 days):ⓘ

Google Earth: (installed 2017-11-14)

PDF Reader Pro Free: 2.1 (installed 2017-11-14)

Adobe Flash Player: (installed 2017-11-15)

PDF Reader Pro Free: 2.1.1 (installed 2017-11-16)

Paint 2: 5.6.4 (installed 2017-11-16)

IBM Security Trusteer Endpoint Protection: (installed 2017-11-26)

Adobe Flash Player: (installed 2017-11-27)

Paint 2: 5.6.5 (installed 2017-11-29)

Media Player: 2.2.0 (installed 2017-11-29)

Adobe Flash Player: (installed 2017-12-04)

Adobe Flash Player: (installed 2017-12-09)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-12-07 17:36:02 com.apple.WebKit.WebContent Crash [Open]

Cause: Bundle controller class:

BrowserBundleController

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Answer 5

Eric Root

Level 10

684,033 points

Dec 10, 2017 7:00 AM in response to shiggyuk

I would try dominic's answer. For future reference, your user/home folder appears in Finder's Sidebar under Favorites. It looks like a house and has your name next to it. If you don't see it, go to Finder/Preferences/Sidebar/Favorites. It is the last one in that section. Check it to see it in the Sidebar.

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Answer 6

Eric Root

Level 10

684,033 points

Dec 11, 2017 7:23 AM in response to shiggyuk

If the above doesn't work, try restarting Safari with the shift key held down. Try going to Safari/Preferences/Websites and uncheck all Plug-ins. Quit and reopen Safari. If Safari works normally, recheck them one at a time until you find the problem. Quit and reopen Safari after checking each one.

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