Wifi connectivity issues on iPhone

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Level 1

21 points

Wifi connectivity issues on iPhone

Hi, I am from india using iPhone 7 running iOS 11.2 when I was turning on Wi-Fi it was not getting on and always it is showing “captive.apple” when I press done it is actually turning on,otherwise not and sometimes wifi is turning off when the screen is locked if screen is unlocked it was getting back to on. Help me with this guys

Posted on Dec 9, 2017 9:07 AM

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Answer 1

chuck_3rd

Community Specialist

Dec 13, 2017 4:56 PM in response to Anirudh790

Hi Anirudh790,

Thanks for providing additional details about the issue.

Since you mentioned that the issue happens intermittently (Wi-Fi is working normally and then disconnecting later,) try resetting network settings on your iPhone:

Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

This step comes from the Support article If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network .

Let us know if this improves the behavior when connecting to Wi-Fi networks.

Best Regards.

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Answer 2

brenden dv

Community Specialist

Dec 11, 2017 6:49 AM in response to Anirudh790

Hi Anirudh790,

Thanks for visiting Apple Support Communities.

It looks like your question hasn't been answered yet. Providing some additional information may help the community respond.

1. Does this issue happen with multiple Wi-Fi networks?

2. Is Wi-Fi turning off under Settings > Wi-Fi?

Cheers.

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Answer 3

Anirudh790 Author

Level 1

21 points

Dec 11, 2017 7:53 AM in response to brenden dv

Thank you for responding,sir, i am turning off wifi from settings every time and I didn’t checked with another wifi connection and wifi was disconnecting when screen is locked when it is unlocked it is connecting immediately, I tried restarting phone then it is becoming normal for sometime and later it is getting back to trouble(disconnecting again)

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