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Question: Apple Watch not showing calls

My Apple Watch rings but does not show who is calling. Same with text messages.

Apple Watch, iOS 11.0.3

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Question marked as Apple recommended
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Hi


The following steps may help:


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


On your iPhone, in the Contacts app, check that there is a single contact card for each of your contacts and that each card contains that contact's full name and phone number, along with their email address.


If you have not yet done so, enable iCloud Contacts:

  • On your iPhone, tap Settings > [your name] > iCloud > enable Contacts.


If you have contacts from multiple sources and multiple entries for the same person have not been linked automatically (such that they are shown as a unified contact, with "Unified Info"), then manually link those contacts by following the instructions here:


Having made any changes in the Contacts app, on your iPhone, in the Watch app, go to: My Watch > General > Reset > tap again on Reset Sync Data.

  • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.


If the issue persists, it may then help to restart both your iPhone and your Apple Watch again, turning both off together, then restarting your iPhone first:


If the issue persists, then I suggest that, if the issue occurs when using the built-in cellular feature on an Apple Watch Series 3 (GPS + Cellular), you contact your cellular carrier for assistance in the first instance.


Otherwise - or if it still persists having done so and depending on your carrier's advice - I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Posted on

Question marked as Apple recommended

Dec 9, 2017 9:21 AM in response to JackiMcK In response to JackiMcK

Hi


The following steps may help:


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


On your iPhone, in the Contacts app, check that there is a single contact card for each of your contacts and that each card contains that contact's full name and phone number, along with their email address.


If you have not yet done so, enable iCloud Contacts:

  • On your iPhone, tap Settings > [your name] > iCloud > enable Contacts.


If you have contacts from multiple sources and multiple entries for the same person have not been linked automatically (such that they are shown as a unified contact, with "Unified Info"), then manually link those contacts by following the instructions here:


Having made any changes in the Contacts app, on your iPhone, in the Watch app, go to: My Watch > General > Reset > tap again on Reset Sync Data.

  • Nothing will seem to happen, but the process will run in the background / invisibly to you, so allow some time afterwards for it to complete.


If the issue persists, it may then help to restart both your iPhone and your Apple Watch again, turning both off together, then restarting your iPhone first:


If the issue persists, then I suggest that, if the issue occurs when using the built-in cellular feature on an Apple Watch Series 3 (GPS + Cellular), you contact your cellular carrier for assistance in the first instance.


Otherwise - or if it still persists having done so and depending on your carrier's advice - I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Dec 9, 2017 9:21 AM

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Question: Apple Watch not showing calls