User profile for user: zinacef zinacef User level: Level 10 88,407 points Dec 9, 2017 10:34 AM in response to simonetta7 See this -- Use a passcode with your iPhone, iPad, or iPod touch - Apple Support OR Reset the passcode -- If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support. Show more Less Reply Link
User profile for user: Eric Root Eric Root User level: Level 10 684,033 points Dec 9, 2017 1:55 PM in response to simonetta7 If you tap where you need to enter information does it show? Passcode or password?Try a forced restart.Reset DeviceReset – iPhone 7Hard reset Show more Less Reply Link