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If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

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Question: Stuck on apple logo

my phone is stuck on the apple logo when i try to turn it on, i have tried to restart. i am trying to connect to itunes on my laptop but i cannot because i have a password on my phone that i cannot enter.

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Dec 9, 2017 11:30 AM in response to madra31 In response to madra31

this is what i have been trying to follow but i cannot connect to itunes. i finally got it to after multiple attempts, its started to update but then once it was complete it just said that i cannot connect to itunes, and now its back to the apple logo

Dec 9, 2017 11:30 AM

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Question: Stuck on apple logo