photos

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Level 1

17 points

photos

Some of my photos are syncing to my mac from iCloud and some are not. Burst mode photos show up from my iPhone but regular photos have an exclamation point inside a triangle. What's happening?

Posted on Dec 9, 2017 12:10 PM

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Answer 1

léonie

Level 10

194,761 points

Dec 9, 2017 12:23 PM in response to bettonarts

Which system versions are you running on your Mac and your iPhone?

If your iPhone is running iOS 11 and taking photos im HEIC format, you will need Photos 3.0 and macOS 10.13.2 on your Mac,or the Mac will not be able to work with the photos. In that case you may want to change the settings on your iPhone, so it will either take the photos in a more compatible format, or to download the photos in a more compatible format. See this document:

Using HEIF or HEVC media on Apple devices - Apple Support

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Answer 2

LarryHN

Level 10

106,110 points

Dec 9, 2017 12:20 PM in response to bettonarts

To help we need context and details since we do not know you nor can e see you or your computer

What version of the OS do you have? What are your iCloud settings and status on the Mac and the iPhone? What has changed since it worked correctly? Have you done any system house cleaning or run any cleaning software?

LN

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