Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i disconnect an apple watch from an iphone without the iphone?

i bought an apple watch online and the person never disconnected their phone from it, how can i do it without the iphone?

Posted on Dec 9, 2017 11:50 AM

Reply
Question marked as Best reply

Posted on Dec 10, 2017 5:43 AM

Hi


You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.


The previous owner should have removed the lock before selling their device.


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, then you should, if possible, return the Apple Watch for a refund.


You will not otherwise be able to use the Apple Watch. There is no way around this security feature.


Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.


More information:

About Activation Lock on your Apple Watch - Apple Support

1 reply
Question marked as Best reply

Dec 10, 2017 5:43 AM in response to akaylor22

Hi


You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.


The previous owner should have removed the lock before selling their device.


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, then you should, if possible, return the Apple Watch for a refund.


You will not otherwise be able to use the Apple Watch. There is no way around this security feature.


Apple will not advise you of the previous owner's contact details, nor will Apple pass your details on to them.


More information:

About Activation Lock on your Apple Watch - Apple Support

how do i disconnect an apple watch from an iphone without the iphone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.