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Question: i,forgot,my,cloud,sign,in,and,cannot,unlock,activation,page

Hi,I don't know my original Apple ID username and password and cannot undo an activation lock that's suddenly appeared on my ipad,what can I do?

iPad Wi-Fi

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Dec 9, 2017 12:17 PM in response to Jgfirehorse In response to Jgfirehorse

Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you.


Find My iPhone Activation Lock

If you can't activate your iPhone - Apple Support

Dec 9, 2017 12:17 PM

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Dec 10, 2017 2:47 PM in response to Kappy In response to Kappy

Thanks Kappy,I bought IPad about 7 years ago from PC World,I can’t remember my set up details and don’t have the receipt anymore,the IPad has nt locked before,maybe a software update requires ithis?I’m going to Manchester town centre,Apple have a store there,hopefully they will be able to prove device is mine then set it back to working,best wishes

Dec 10, 2017 2:47 PM

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Question: i,forgot,my,cloud,sign,in,and,cannot,unlock,activation,page