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EmmaJean Author

Level 1

6 points

iCloud Drive: can't access iCloud account

When I try to access a doc stored on my iCloud drive from my MacBook Finder Window, I get this error...

Couldn't access your iCloud account. The iCloud servers might be unreachable or your settings might be incorrect.

More details and what I've done to try to rectify...

checked iCloud Server from Apple's System Status page - it is running
verified that I'm logged into iCloud from System Preferences > iCloud - I'm logged in
the iCloud drive is checked in System Preferences
Finder Window - shows file name with a cloud icon after it with down arrow in the cloud
iCloud on the Web - the same file is accessible for download from my ICloud account on the web

Any ideas?

Posted on Dec 9, 2017 12:36 PM

Best reply

Eric Root

Level 10

684,039 points

Posted on Dec 10, 2017 11:19 AM

Does this happen consistently? Have you tried restarting/resetting your router?

Try running this program in your normal user account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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iCloud Drive: can't access iCloud account

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