Am unable to configure Charter.net email account

Question

Am unable to configure Charter.net email account

Am unable to configure Charter.net email account on my new MacBook Pro. Continue to get a password error. Have verified password is OK by charter.net website. Also have verified other settings per Charter and Apple websites, including SMTP use, mobile.charter.net etc. Much appreciate all information, suggestions etc.

MacBook Pro (15-inch, 2017), macOS Sierra (10.12.6), Charter.net email account

Posted on Dec 9, 2017 12:31 PM

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Answer 1

Tesserax

Level 10

148,441 points

Dec 9, 2017 2:03 PM in response to MikeTaylor001

Is your email account with Charter require two-step verification for additional security. If it does, then you may need to create an app-specific password thru Charter support to use for your password in the Mail app.

Ref: Using app-specific passwords - Apple Support

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