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Question: Macbook Pro (2017) keyboard not fully illuminated.

Recently I decided to by myself a MacBook Pro and finally went for a refurbished 13-inch MacBook Pro with the Touch Bar from 2017.

After opening the MacBook and booting it up I first of all noticed that the characters above the number row weren't fully illuminated and had (and still do so as for the time I am writing this) really yellow tint to it.

I know that the keys on the keyboard are usually not equally illuminated compared to each other, but these keys (reaching from the ^ to the ´) are especially bad, including each of the option keys, the Delete/Remove button and the Caps Lock key. As for the Command key I know that its corners can and mostly will be less bright than the centre, as it usually is the case, but as I mentioned earlier, for the keys I listed above seem to be especially terrible.

A colleague of mine has the very basic 13-inch MCP from 2016 which I used for a few comparisons and indeed his keys are noticeably better illuminated.


Are some of you experiencing the same and is there maybe something that I can do (except for visiting an Apple Store as the only thing we have is a Gravis Store that usually isn't opened except for weekends at this time of the year)?

I am very thankful for any help or suggestions concerning this topic.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.2), 13-inch, 2017

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Dec 9, 2017 1:11 PM in response to Mr. Unko In response to Mr. Unko

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you purchased it recently and are within 14 days from the date of purchase you can take it back and request it be replaced rather than repaired or get your money back - no questions asked. Be sure to take all the packaging with you and reset it to factory defaults. See What to do before you sell or give away your Mac.

Dec 9, 2017 1:11 PM

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Question: Macbook Pro (2017) keyboard not fully illuminated.