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Question: Phone says no sim but there is a sim installed what do I do ?

I’ve already turned the phone on and off various times. I’ve removed the sim and placed back inside and nothing has helped

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Dec 9, 2017 2:53 PM in response to freshcookies In response to freshcookies

Do a forced restart for your model.



Then If possible try a different sim just to see if the sim reader is defective or not.


If the phone cannot identify a different sim either (one from a friend or family member) it may have a hardware problem.


If it recognizes a different sim contact your carrier to get a new sim.


If it does not recognize a different sim, make an appointment at the Genius Bar or an authorized service provider to have the phone evaluated.

Dec 9, 2017 2:53 PM

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Question: Phone says no sim but there is a sim installed what do I do ?