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Charging screen but won’t charge, iPhone 5, it’s not the charger or the plug. It recognizes the charger but won’t charge or turn on

I see a charging screen but it won’t charge, iPhone 5 or 5s

it’s not the charger or the plug. It recognizes the charger but won’t charge or turn on any more than the charging scree. I tried a hard restart but it still shows the charging screen

iPhone 5s, iOS 11.2, .

Posted on Dec 9, 2017 3:26 PM

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Question marked as Best reply

Posted on Dec 9, 2017 3:36 PM

Follow the instructions from

If your iPhone, iPad, or iPod touch won't charge - Apple Support

If you attempted a hard reset but were not able to get past the charge icon then it may just be that the battery has finally failed and you may be due to replace the device. If you are sure your charger and lightning cables are working. Plug to an outlet for about an hour or so, if that doesn't charge the battery.... there's aways the apple retail store you can visit.

2 replies
Question marked as Best reply

Dec 9, 2017 3:36 PM in response to Nighthuntress

Follow the instructions from

If your iPhone, iPad, or iPod touch won't charge - Apple Support

If you attempted a hard reset but were not able to get past the charge icon then it may just be that the battery has finally failed and you may be due to replace the device. If you are sure your charger and lightning cables are working. Plug to an outlet for about an hour or so, if that doesn't charge the battery.... there's aways the apple retail store you can visit.

Charging screen but won’t charge, iPhone 5, it’s not the charger or the plug. It recognizes the charger but won’t charge or turn on

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