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Face popped off Apple Watch

I have an Apple watch that I have taken good care of. Tonight I look down at watch on my wrist and notice that face screen has popped right up. I've had the watch for about 3 years, 1 why did it do this and 2 can it be fixed? Wasn't in the budget for a new watch and if Apple watches only last 3 years they are not worth spending all my hard earned money on. Can someone help?

Posted on Dec 9, 2017 6:31 PM

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1 reply

Dec 10, 2017 5:15 AM in response to gktinap

Hi


Apple Watch is not user-serviceable and Apple does not offer a screen repair or screen replacement service for Apple Watch.


If the issue is not covered under warranty or any other Apple policy - be sure to ask, with reference to potential battery swelling issues - then your Apple Watch may instead be eligible for replacement via chargeable, out-of-warranty service (or via AppleCare+, if previously purchased).


Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:



I'm afraid that no-one here can tell you what Apple will decide in your specific case. You are not talking to Apple here - this is a user-based technical support community.


In the meantime, note that Apple advises that you should not continue using a damaged Apple Watch.

Face popped off Apple Watch

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