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Level 1

8 points

DNS Issue

Starting two days ago, I am unable to get on any websites as every single one says "server DNS address could not be found". However, both of my routers are working fine on my laptop and other iPhones/smartphones connected to the wifi. When I go into wifi settings, all the fields are blank, which they shouldn't be. I've tried putting in Google's DNS, but nothing is working. How do I fix this?

I have an iPhone 6 running iOS 10.3.3. I have tried turning on airplane mode to reset everything, didn't work. Reset network settings, did a hard restart on phone, reset routers, but nothing is working.

iPhone 6, iOS 10.3.3

Posted on Dec 9, 2017 7:34 PM

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5 replies

Level 8

43,410 points

Dec 9, 2017 8:02 PM in response to orotha

You can use recovery mode, which has no dependence on Find My Phone being disabled.

However, once you activate your device again, you will need your Apple ID and current password to activate.

See >>> If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Level 8

43,410 points

Dec 9, 2017 8:44 PM in response to orotha

Then I think you have a hardware issue.

https://support.apple.com/contact to arrange an appointment,

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Level 8

43,410 points

Dec 9, 2017 7:42 PM in response to orotha

Next troubleshooting steps are "reset all settings" and then restore using iTunes and set up as a new device.

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Level 1

8 points

Dec 9, 2017 7:58 PM in response to LACAllen

Can't restore without turning Find My iPhone off, which I can't do because my phone won't connect to the iCloud server due to my wifi problem.

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Level 1

8 points

Dec 9, 2017 8:40 PM in response to LACAllen

Still not working.

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DNS Issue

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