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Hi I just bought a new iPhone 6S, but it won't start. I have held down the home button with the side button for ten seconds and twenty seconds. I have done this with and without the charging cable connected.

iPhone won't turn on for the first time ever.

Posted on Dec 9, 2017 9:39 PM

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Posted on Dec 10, 2017 2:46 AM

Charge the phone for an hour or so and try again.


If it still does not turn on return it for a refund.

2 replies

Hi I just bought a new iPhone 6S, but it won't start. I have held down the home button with the side button for ten seconds and twenty seconds. I have done this with and without the charging cable connected.

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