How did you do the factory reset? What were the steps.
My crystal ball is in the shop for repairs. The crystal ball was no longer letting me see what was on the posters computer.
What is the error message. Could you take a photo and post here?
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How to show us a screen image. Avoid personal identification.
on the Mac you do:
click on camera icon.
another window will appear.
click on Browse button
An open file panel appears. Select the file.
After selection a file, I have this screen showing.
You will have to click on Insert Image. You may have to scroll down to see Insert Image button.