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Question: Screen Rotation Bug with iPhone X on iOS 11

Hi,


I'm currently experiencing a bug where sometimes my iPhone screen wouldn't rotate in any apps (like screen lock has been activate, but it's not). The only way to fix it is to lock the phone and unlock it. Then the bug will come again after a while, I can't find a way yet to reproduce it every time.



I already try to soft reset the phone, but the bug keep appearing.



Has anyone experience this kind of bug?


Thanks for your help.

iPhone X, iOS 11.2

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Jan 13, 2018 8:27 AM in response to SpryV In response to SpryV

Exactely the same probleme here!

Suddenly screen just won’t rotate. Started about a month ago.

Accelerometer keeps working in compass at these times.

After restarting is fixed, but after a few hours or days (very unpredictable) starts again.

Inacceptable for a > 1000€ phone.

Please fix this!

Question marked as Helpful

Jan 9, 2018 8:46 AM in response to Tobiasfl In response to Tobiasfl

Same issue. Please fix ios11!!! Had the iPhone since “the 3”...this is by far the biggest failure of an os release in the history of Apple! Orientation problems, message freezes every time you access it from Photos, the list goes on and on...FIX IT! $800 for and electric brick seems to be a rip-off!!


Samsung is starting to look real appealing...

Question marked as Helpful

Dec 11, 2017 12:10 PM in response to brenden dv In response to brenden dv

Hi Brenden,


When the problem appears, it's really like the accelerometer doesn't work at all until I lock the phone and unlock it again. I could try watching a twitter video in landscape and see it not working and switch like to the message app to try the landscape keyboard or try to see my picture and rotate the screen, and it won't work until I lock and unlock it.


I might have found a solution tough. I enabled the screen rotation lock and have done a soft reset, then disabled it and again soft reset. No bugs for 24h now, the bug was very frequent like every 10-15 minutes. I hope it doesn't come back.


I'll keep you informed.

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Dec 11, 2017 11:15 AM in response to Tobiasfl In response to Tobiasfl

Hi Tobiasfl,

Thanks for posting in the Apple Support Community. I understand that your screen isn't rotating in some apps on your iPhone.

Are the apps that you're experiencing this in always the same apps? Has the screen rotation worked in these apps before and does it work in these apps after restarting? If this only happens in specific apps, you'll want to make sure those apps are up to date.

You've already tried some good troubleshooting like restarting to resolve this. Since it's continuing to happen, I would like you to reinstall iOS on your iPhone. This should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud. How to back up your iPhone, iPad, and iPod touch


Once you have a current backup, follow the steps in the section titled "If your device turns on but gets stuck during start up" from the following article. These steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further. If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.

Dec 11, 2017 11:15 AM

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Question marked as Helpful

Dec 11, 2017 12:10 PM in response to brenden dv In response to brenden dv

Hi Brenden,


When the problem appears, it's really like the accelerometer doesn't work at all until I lock the phone and unlock it again. I could try watching a twitter video in landscape and see it not working and switch like to the message app to try the landscape keyboard or try to see my picture and rotate the screen, and it won't work until I lock and unlock it.


I might have found a solution tough. I enabled the screen rotation lock and have done a soft reset, then disabled it and again soft reset. No bugs for 24h now, the bug was very frequent like every 10-15 minutes. I hope it doesn't come back.


I'll keep you informed.

Dec 11, 2017 12:10 PM

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Dec 18, 2017 11:15 AM in response to Tobiasfl In response to Tobiasfl

One week without problems, it’s now back. I just soft reset again. I hope there will be an update fix for this, I’m tired of restoring my phone with new settings... when I got my iPhone X i started fresh from my 7 plus because of bugs. I don’t want to restore every 2 months!

Dec 18, 2017 11:15 AM

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Dec 19, 2017 11:33 AM in response to brenden dv In response to brenden dv

I just started using my new IPhone X .Upsated it to latest IOS .First thing I did was to click some pictures .


But when I tried to see them in landscape mode ,pictures won’t rotate .The same thing happened to you tube videos .


I thing it is a bug .please resolve .

Dec 19, 2017 11:33 AM

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Question marked as Helpful

Jan 13, 2018 8:27 AM in response to SpryV In response to SpryV

Exactely the same probleme here!

Suddenly screen just won’t rotate. Started about a month ago.

Accelerometer keeps working in compass at these times.

After restarting is fixed, but after a few hours or days (very unpredictable) starts again.

Inacceptable for a > 1000€ phone.

Please fix this!

Jan 13, 2018 8:27 AM

Reply Helpful (5)
Question marked as Helpful

Jan 9, 2018 8:46 AM in response to Tobiasfl In response to Tobiasfl

Same issue. Please fix ios11!!! Had the iPhone since “the 3”...this is by far the biggest failure of an os release in the history of Apple! Orientation problems, message freezes every time you access it from Photos, the list goes on and on...FIX IT! $800 for and electric brick seems to be a rip-off!!


Samsung is starting to look real appealing...

Jan 9, 2018 8:46 AM

Reply Helpful (6)

Jan 9, 2018 10:46 AM in response to Tobiasfl In response to Tobiasfl

Exact same issue here, it’s very frustrating. The toggling of the rotation lock does not work for me. I need to restart the phone. It’s as though the accelerometer just stops working. For an $1150 premium device, this is entirely unacceptable!

Jan 9, 2018 10:46 AM

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Jan 9, 2018 10:49 AM in response to fromchico In response to fromchico

Terrible!! IPhone X screen rotation, the freezing screen in messages, sending pictures even freezes and the screen resolution is not right on do many things. This phone cost me more than a grand since I traded my iPhone 7 plus for it. I have the latest update and it is a joke!! My car stereo is having issues now too.


FIX THIS APPLE!!!!!!

Jan 9, 2018 10:49 AM

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Jan 9, 2018 12:30 PM in response to Tobiasfl In response to Tobiasfl

This worked for me after I just experienced the same issue for the first time.


I’m on an iPhone 6s with iOS 11.2.2. Couldn’t get anything to orient properly unless I locked the orientation to portrait. Recycling power didn’t help. Then I tried this work around of locking orientation and doing soft reset and immediately unlocking orientation and doing another reset.


I just noticed a new iOS update is available so will apply that and hope the problem doesn’t reappear.

Jan 9, 2018 12:30 PM

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Jan 9, 2018 1:59 PM in response to Modeseado In response to Modeseado

You do realize that the iphone X is basically just a Beta Project. there will be problems, this a new type of iphone. That's why its smart to wait a year for New/same models to exceed the current.


Advice: Go get the Iphone 8 plus. Trust me!

Jan 9, 2018 1:59 PM

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Question: Screen Rotation Bug with iPhone X on iOS 11